As a Client Specialist, my focus was on creating and fostering a culture of hospitality through exceptional customer experiences. I was also responsible for identifying non-profit organizations and leading store fundraisers on their behalf. For the annual "Dress For Success" event I was the store lead working with other stores and the District manager - all to help support women in our community get back into the workforce.

After becoming a Board member in 2009, was instrumental in turning the ministry around by obtaining 3 grants; helping to re-focus priorities; and co-fundraising chair initiating the 1st annual Highmark “Walk for a Healthy Community,” an annual giving campaign, annual benefit concert & annual recognition banquet. Created brochures and annual appeal letters; built and managed an email distribution and sent regular updates; created and managed a website; and raised awareness of St. Barnabas to the community by working with Valerie Pritchett from ABC 27 News on the ministry’s first story in its 20-year history.Managed and worked with 13 churches for 5 years serving over 25,000 meals to campers & counselors; for St. Stephen’s week, moved to a “Captain & Crew” model making a labor-intensive job more manageable.

For over 20 years, the Great Pumpkin Chase was a 5k race & 1-mile fun run well known to its participants, and one of St. Stephen’s biggest annual fundraiser. As co-race director, I immediately made the Great Pumpkin Chase a project of The Foundation for Enhancing Communities ("TFEC") to gain more corporate sponsors and augment our small Cathedral Office. For 5 years I maintained key relationships with and acquired new sponsors as well as in-kind donations for up to 750 runners; designed the t-shirts; managed door prizes; and provided decorations for the pavilion. Over $100,000 in proceeds went to larger then eventually smaller, less known local outreach ministries who benefited greatly from the exposure and funds.

One of two individuals in Marketing Department selected by senior management for a prestigious "future leaders" Pipeline Development Program.Received two recognition awards for work with a VP & Principal Consultant and with no experience in Customer Care, driving development of a storyboard, presentation, & article. Identified synergies between Consulting & Software by mapping products and practices to Operations, Technologies & Services areas for a large carrier by applying the “value chain” concept from Michael Porter. This was used for strategic planning and as a training tool.In-depth analysis of how EDS shifted the majority of their GM revenue to non-GM revenue. The lessons learned from EDS’ successes were able to be applied to Telcordia’s situation with the RBOCs at the time. The analysis was done for a past President & COO. Managed seven-person team responsible for development, release, & maintenance of an on-line library of integrated solutions. Reported to eight senior executives throughout all phases. Tool provided sales with a simple, focused way to clearly represent Telcordia’s complex products.Represented in a cross-SBU team for a presentation to the President of the Consulting SBU on applying knowledge management corporate wide.

Management ConsultantConducted an industry analysis for a major long distance carrier that was driven by the launch of a national advertising campaign. Ranked number one out of twelve consultants. The work proved to be the foundation for an additional $10 million contract.Performed enterprise-wide business process reengineering that included change management and Hoshin (quality) business planning. Offer extended by President to relocate and continue working for the Division.Marketing AnalystSelected to participate in the Telecommunications SBU President's annual presentation to EDS' Executive Leadership Council.Teamed with Senior Executive Leadership Council to participate in a Telecommunications Task Force for Large Financial Institution SBU.Developed various marketing materials including brochures & sales presentations with scripts.Streamlined sales activities including complete management of Request For Proposals (RFPs).Developed and managed a PR campaign which reached a targeted audience of one million people and resulted in the publication of over twenty articles in major trade magazines.