Igniting Passion, Purpose, Potential, and Performance

Provided Change Management and Leadership Development utilizing a coach/consultant model to C-Suite executives and leaders in client healthcare organizations. Improved workforce engagement, patient experience, clinical outcomes, and process efficiency through the alignment of behaviors that support attainment of organizational goals. Provided direct coaching to operational and clinical leaders including physician coaching across medical group practices and the acute care setting. Led transformative Change Management and Leadership to accelerate the pace of change and sustained results.➤ Achieved top decile performance in CAHPS patient experience results for client organizations served.➤ Successfully developed and implemented Shared Leadership structures.➤ Increased physician engagement by 41% in 12 months for an 800+ physician primary/multispecialty practice.➤ Deployed Change Management and Leadership training, and executive coaching to key health system leaders resulting in attainment of change goals while creating accountability and sustainability of results.➤ Improved clinical, operational, and financial outcomes for partner healthcare organizations through the deployment of evidenced based practices and behaviors.➤ Facilitated the alignment of goals and evaluative structures to ensure successful achievement of organizational results.➤ Deployed Performance Management models resulting in reduced turnover; management of poor performance and improved workforce engagement and clinical outcomes.

Led 250+ staff serving Case Management, Clinical Social Work, Clinical Nutrition, Pastoral Services, Latino Health Services, and Bereavement Services. Led management of hospital length of stay, discharge readiness, discharge planning and customized service line approaches to support patient care and throughput. Supported the development of Population Health strategies and admission risk analytics to support implementation of care pathways and post-discharge care management. Provided oversight of complex patient care plans with community-based intervention. Led Utilization Management and Clinical Documentation Improvement teams. Aligned Ancillary support services to deliver seamless care to patients. Supported achievement of the academic mission and involvement in research activities.➤ Collaborated with leadership to drive financial and operational performance while identifying opportunities for growth.➤ Directed personnel management and staff development processes, building and leading top-performing teams and groups.➤ Proactively decreased unnecessary utilization of inpatient and emergency departments, achieving a 37% reduction in readmissions, an 80% percent increase in use of appropriate outpatient resources, and generated $500K in recurring savings.➤ Implemented opportunities to improve process and care delivery, education, and research initiatives. ➤ Guided development and implementation of orientation and competency tools, as well as metrics to improve performance through the development and deployment of individualized balanced scorecards.➤ Maintained financial oversight for annual budgets totaling $20M while successfully leading revenue enhancement initiatives.➤ Provided operational oversight while developing strategic relationships with executive leadership, key stakeholders, and hospital departments.

Assistant Director, Patient Resource Management – Duke University Hospital – 01/2001 to 04/2008Program Director, Partners for Progress – Duke University Medical Center – 09/1997 to 06/2006Program Coordinator, Pediatric Cardiovascular Program – Duke University Medical Center – 01/1997 to 01/2001