Mary Wright Email & Phone Number

Atlanta, Georgia, United States

Atlanta Metropolitan Area

• Enhances Marketability of watch via descriptions outside of watch specifications. • Performs final QC of watches via listing images, working with necessary teams to fix or accurately list imperfections.• Monitors listing updates request queue. • Works cross functionally to improve workflow of digital products to improve listing process. • Understands the competitive landscape and finds opportunities to improve metrics like turn, margin, and drive revenue based on current inventory. • Utilizes metrics (turn, net profit, margin, sales) to drive optimal inventory mix. • Provides insights on opportunities to improve buying and inventory mix.• Creates Collections based on sales trends and inventory mix. • Collaborates with the marketing team on procurement campaigns, sales, and collections reporting and execution. • Proactively tracks and evaluates inventory and sales metrics to improve sales performance across the organization.• Plans & implements the eCommerce sales calendar to support the company's fiscal goal.

Atlanta Metropolitan Area

• Lead WatchIQ Tech training sessions during the client’s initial startup phase and as needed• Developed long-term relationships with the retailer network• Conducted regular calls with retailer contact at corporate, store management, & associate levels• Worked with retail partners to increase usage of WatchIQ solution long-term• Maintained reports designed to satisfy partner needs• Gathered and disseminates best practices from across the network• Advised on marketing best practices and driving execution of those tactics• Monitored deals currently in flight from the initial request to payment complete• Reported technology bugs to development and monitored progress• Suggested enhancement to the product team while keeping retail partners top of mind

Atlanta Metropolitan Area

• Acted as the first point of contact to create an exceptional client experience• Focused on building long term customer relationships• Displayed an understanding of luxury timepiece brands and watch functionality• Assisted clients throughout the entirety of the buying & selling process• Helped to troubleshoot customer dissatisfaction, shipping, and watch functionality issues• Displayed extensive knowledge in Sugar, Shopify, and Hubspot CRM platforms• Maintained the Signifyd partnership account with an order approval rate of 96% +• Partnered with other internal company teams to serve customers efficiently and effectively• Gave feedback regarding customer experience to improve and streamline internal processes• Worked to grow & improve a unique way to buy & sell luxury timepieces online

Atlanta Metropolitan Area

• Consistently led the team in sales & exceeded personal sales goals.• Gave a daily, weekly, and monthly comprehensive report regarding store achievements & losses.• Monitored the business' KPI statistics & coached the sales team accordingly.• Managed product sample inventory & gave feedback regarding product viability within the southeast region.

Dallas, Texas

Dallas, Texas