Elevated to support President/CEO and VP of Operations with company-wide system management to drive efficiency while maximizing productivity and profitability. Served as guardrails and develop pricing and costing strategies, as well as conducting pricing analysis of products and services in collaboration with other agency leaders. Other key areas of focus: resource/capacity management, production budgets, workflow improvement, project management best practices, continuous evaluation of processes/procedures, training and mentoring project managers.

Responsible for developing proposals and estimates for agency clients. Supervised workflow and oversee production schedules and activities, provided guidance to project teams and project managers. Hired and managed relationships with production vendors and freelance creative talent. Led and implemented various project management software. Hired and trained project coordinators and cultivate them to stellar project managers.

Led agency traffic and production workflow from a strategic level as well as implemented the details on a project level. Key areas of focus: project management, quality assurance of all agency deliverables, team building, and process improvement.

Managed a high volume of projects for Sony account with teams spread across the country. Mastered relationship building and project results with a challenging team with high expectations in a high-stakes environment.