APEX FOR NVR HOMES, FREDERICK, MD 3/2015 TO 9/2015 SENIOR PROJECT MANAGER Managed multi-phase project plan to deliver system to automate delivery of architecture drawings to permit agencies, manufacturing plant and job sites. Managed business and technical requirements gathering and process improvement activities to decrease the need for manual process intervention. KEY ACCOMPLISHMENTS:• Created project plans to manage several concurrent efforts to deliver vendor and internal software solutions for a home builder.• Implemented Project Management Office (PMO) processes in IT organization• Established business relationships to ensure successful implementation of new support systems

Researched and documented healthcare market trends and business drivers. Provided analysis and sales strategies to the wireless and wireline sales and product organizations to enhance sales of Verizon products to healthcare clients. Key Accomplishments:♦ Created website content and presented training to familiarize sales and product teams with healthcare market compliance and trends.♦ Developed customer facing marketing collateral product slicks and PowerPoint decks for HIPAA and HITECH ready Verizon products. Assisted sales teams with sales presentation preparation.♦ Worked with Sales Force (SFDC) to communicate healthcare market information and track sales results for Verizon healthcare products including SaaS, Enterprise Cloud, Managed Hosting, Colocation, Contact Center Services and Wireless Telemedicine solutions.

Delivered internal project strategy for Customer Relationship Management/Applicant Tracking system (CRM) integrated project and resource allocation plans. Key Accomplishments:♦ Developed functional business requirements through incumbent staff interviews and documentation of “As-Is” and To-Be process flows. ♦ Created project strategy documentation including Scope, Communication Plan, Project Timeline, Resource Plan, Business Requirements and data migration strategy. Internet URL: http://www.vistechs.com/

Description: Oversaw IT and business project tracks and delivered custom insurance products for the Insurance Exchange market. Increased business and IT acceptance of Project Management Office (PMO) best practices by successfully managing relationships with project stakeholders, technical teams, and senior leadership. Managed activities of approved subcontractors and FTE employees for development, testing, and business integration. Key Accomplishments:♦ Directed multiple, concurrent project tracks, which included several major application upgrades, while adhering to aggressive delivery timeline. The upgrade projects utilized Agile and Agile-like methodologies through full Software Development Life Cycle (SDLC). ♦ Led the development of new product delivery activities, including business process remodeling, to process new Electronic Data Interchange (EDI) healthcare enrollment transactions and fulfillment activities from those transactions. Managed database creation to utilize transaction claims data to create EDI response transactions and track enterprise metrics.♦ Managed project budgets, resource allocations and prepared monthly project variance reports and financial and resource utilization forecasts. Internet URL: https://www.kforce.com/

Description: Oversaw critical IT and business projects that provided custom, web-based payment solutions. Established PMO processes and standardized development and testing controls. Key Accomplishments:♦ Prepare Development/QA estimates and managed project budgets and resource allocation. ♦ Directed the planning and implementation of multiple, concurrent projects, including EMV Payment Card CHIP and PIN upgrades, web-based healthcare payment solutions, and PCI compliant platform upgrades.♦ Integrated on-line payment technology into the Patient and Member portals for a Pennsylvania Healthcare payer/provider system which required a solid understanding of claims and payment processing for the system. Internet URL: http://www.securenet.com/

Managed critical IT projects to ensure the organization’s goal of improving external client relationships by providing comprehensive and timely information regarding fleet business. Developed IT estimates and monitored and controlled finances and resource utilization. Key Accomplishments:♦ Led multiple projects including Canadian Re-Registration, Client Information Delivery / Business Intelligence, Canadian Expanded Breakdown, and PHH Travel & Entertainment application development. ♦ Managed Sybase database updates, created and tracked client metrics.♦ Managed Sparks-PMO implementation and acceptance of a new corporate project management and tracking application. Internet URL: http://www.vistechs.com/

Effectively managed complex projects critical to both short and long-term business goal achievement. Developed budgets, managed resources, and tracked P&L using Earned Value Management (EVM). Directed the proposal team in the creation of bid responses for high-value federal and state government initiatives. Acted as technical proposal manager and editor for creation of several additional bids. Successfully recovered a failing ETL Replacement project.Key Accomplishments:♦ Managed SAS Business Intelligence analysis project responsible for ad-hoc and quarterly statistical analysis of Centers for Medicare and Medicaid (CMS) Physician Quality Reporting Initiative (PQRI) program results that determined the provider incentives to be paid for submitting PQRI quality measures.♦ Managed implementation of Informatica ETL and upgrading CMS PQRI data warehouse to Oracle 10G.♦ Managed project to collect, audit and analyze the hospital performance data submitted to the Maryland Health Care Commission (MHCC) for presentation on the Hospital Performance Evaluation Guide.

Hired, trained, and supervised technical and sales team members. Ensured that timelines and budgetary requirements were achieved or exceeded. Developed business plans that included 1 to 5-year profit projections to identify funding requirements. Created marketing plan content for software development client. Identified insurance operations systems needs for Electronic Healthcare Record (EHR).KEY ACCOMPLISHMENTS:♦ Created functional requirements, documented business processes and data flows for Oracle database conversion and implementation of Oracle Business Intelligence package for LodgeNet Entertainment Systems. ♦ Managed documentation of business processes, workflows and Critical Access Hospital (CAH)audit results for healthcare insurance client preparing for Centers for Medicare and Medicaid (CMS) fiscal intermediary controls review.

Business Management Consultant for healthcare payer and provider clients adapting to new government regulations for privacy, security and appropriate use of Private Health Information (PHI).

Program Manager for the development of a healthcare and HIPPA consulting practice targeting enterprise clients.

Planned and directed all aspects of concurrent, enterprise-wide business assessment and remediation projects for clients in the healthcare, manufacturing, software engineering, and publishing industries. Directed 30 project employees with full P&L responsibility for all projects.

Manager of project to develop reciprocal Carrier to LEC Electronic Trouble Ticketing and Access Ordering. Negotiated Electronic Bonding Service Level Agreements with seven Bell Operating Companies and managed development of MCI e-Bonding platform.

Managed Equal Access Conversion process across a 14-state territory. Responsibilities included managing conversion scheduling, the creation and editing of marketing collateral, customer response tracking, mandatory status reporting, expert testimony, and interrogatory responses to state and federal regulators regarding success of program and adherence to federal court order.

Change Agent for company re-branding and operations during integration of Mountain Bell, Northwest Bell and Pacific Northwest Bell Telephone. Created and Delivered community outreach presentations on Divestiture and Long Distance Service changes.'Key Accomplishments:♦ Managed replacement of 180 Central Office switches as part of the Equal Access Conversion process. ♦ Created manual customer ballot and allocation process that ensured random placement of Interexchange Carrier (IXC)names on Equal Access ballots provided to US WEST customers. ♦ Established relationships with external media suppliers, IXCs and other Local Exchange Companies (LECs) to ensure successful completion of the project and adherence with government regulations. ♦ Managed 4 retail AT&T Phone Center locations. Responsible for staffing, training and supply chain.