Mary Ramirez Email and Phone Number
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Mary Ramirez personal email
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I received my Bachelor’s degree in Business Management, with an emphasis in Human Resources from California State University, Fresno. Ireceived my Associate of Arts from College of the Sequoias in June 2014. I'm emphasizing my studies in Human Resources. I have 15 years of Management experience which lead me to pursue my education.As a Director of Account Management with 5 years of experience at Community Care Health, I have gained extensive knowledge in managing large and small group accounts, achieving 100% client renewal rate, and implementing new groups. I have collaborated with sales teams to prepare and deliver presentations to management, members, and brokers, ensuring a positive year-over-year financial result, strategy, and client retention.As an intuitive people leader, I have a demonstrated ability to recruit, develop, motivate, and build impactful teams. I have successfully maintained and cultivated broker and client relationships by providing a clear understanding of our competitive market, partnering with Sales Directors in acquiring and implementing new business, and attending and hosting broker events to provide unique products.My skills in vendor relations, resolving complex issues utilizing natural and advanced negotiation abilities, and providing exceptional customer service to all clients have been instrumental in achieving business objectives. I have developed and renewed renewal packets, proposal packets, and enrollment forms for distribution, and organized and executed all open enrollment for all clients to ensure we have market presence and educate our members and business partners.Furthermore, I have advanced leadership and team management skills, excellent communication and interpersonal skills, strong organizational and problem-solving skills, and proficiency in Microsoft Word, Excel, and PowerPoint. I am also experienced in using Salesforce CRM.I am confident that my experience, skills, and professional exposure, including team management, conflict resolution, and attending conferences on healthcare industry trends
Community Health System
View- Website:
- catzilla.com
- Employees:
- 13
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Director Of Account ManagementCommunity Health System Mar 2018 - PresentFresno County, California, United StatesOversee both Large Group and Small Group HMO/EPO accounts and collaborate with sales teams to prepare and deliver presentations to management, members, and brokers. Responsible for supplemental benefit vendor relations and operational management, ensuring a positive year-over-year financial result, strategy, and client retention. Achieved 100% client renewal rate while implementing new groups. Strategic partner: for a block transfer for both the IPA and TPA in 2021. • Collect and review current resource documents, links, and contacts for all clients. • Provide exceptional customer service by handling day-to-day client concerns or requests, annual renewals, and implementations. Renewal preparation: Conduct pre-renewal strategy meetings with brokers, present clients with a comprehensive, professional, and compelling renewal package, and represent voice-of-customer internally that influences product and business strategies. Audit SBCs and SOBs to be in compliance with the DMHC. Implementation: Collaborate with Underwriting (UW) and Operations team to identify and implement strategies to improve and simplify our processes, gather information to understand customer circumstances, problems, expectations, and needs, and work with IPA and TPA for accurate and smooth implementation.Relationship Management: Maintain and cultivate broker and client relationships by providing a clear understanding of our competitive market. Responding to customer’s requests for claim analysis, plan design changes, and benefit questions and clarifications. Sales: Partner with Sales Directors in acquiring and implementing new business, attend and host broker events to provide unique products, and collaborate with sales management to develop and execute a proactive service plan for existing clients. Negotiation: Take positive and creative action to resolve renewal differences in a way that addresses the issue and maintains the relationship and drive negotiation.
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Operations ManagerMichael T. Bodensteiner, Dds Apr 2015 - Mar 2018Visalia, California AreaDaily operations of the office to ensure success for office profit & loss by managing patient scheduling, staff productivity, collections and receivables, specialty referral process and miscellaneous operations expenses, new patient growth by supporting sales, marketing and promotional programs. Additionally financial report review, bank deposits, revenue posting, EBITDA, payroll projections, staff payroll, bonus, accounts receivable reports and invoice processing. Recruits, hires and develops office teams capable of providing best in class patient care. Employee recruitment, selections, and all aspects of employee and employer relations.• Onboarding and its related documentation as required by Federal and state Guidelines. With a high degree of organization, discretion and accuracy.• Annual benefit administration, including: administering company sponsored medical, dental, flex, life and other plans.• Track new hires performance, annual performance reviews, and terminations.• Maintaining of disability, unemployment, and LOA’s.• Processing payroll, managing accuracy of sick time, vacation time, and holiday pay.• Responding to all employee grievances, complaints, and inquiries. While managing required documentation for accuracy, completeness, and in a timely manner.• Conduct investigations and makes decisions regarding employee misconducts.• Continued growth month after month in EBITDA, payroll projections & calculations, performance management reviews, financial statement preparation, and P&L performance.• Success in growth by supporting sales and strategic planning in marketing and promotional programs.• Conduct monthly staff meetings reviewing accomplishments, monthly goals, and area of improvement.• Marketing at conferences and conventions.• Proficient with Microsoft Word, Excel, and PowerPoint.• Bilingual
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Operations ManagerBright Now! Dental Aug 2004 - Jan 2010Visalia, California AreaDaily operations of the office to ensure success for office profit & loss by managing patient scheduling, staff productivity, collections and receivables, specialty referral process and miscellaneous operations expenses, new patient growth by supporting sales, marketing and promotional programs. Additionally financial report review, bank deposits, revenue posting, EBITDA, payroll projections, staff payroll, bonus, accounts receivable reports and invoice processing. Recruits, hires and develops office teams capable of providing best in class patient care. -
Customer Service RepresentativeCigna Aug 2001 - Aug 2004Visalia, California AreaResponsible for high volume calls regarding members benefits, providing detailed information regarding insurance to both the patient and providers office, maintaining professional relations between doctor and insured. Specialized in the bilingual line and Meets or exceeds minimum quality and production standards.
Mary Ramirez Skills
Mary Ramirez Education Details
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Human Resources Management/Personnel Administration, General -
Accounting And Business/Management
Frequently Asked Questions about Mary Ramirez
What company does Mary Ramirez work for?
Mary Ramirez works for Community Health System
What is Mary Ramirez's role at the current company?
Mary Ramirez's current role is Director of Account Management at Community Care Health, CA License #0N12273.
What is Mary Ramirez's email address?
Mary Ramirez's email address is mg****@****cal.org
What is Mary Ramirez's direct phone number?
Mary Ramirez's direct phone number is (559)-459*****
What schools did Mary Ramirez attend?
Mary Ramirez attended California State University, Fresno, College Of The Sequoias.
What skills is Mary Ramirez known for?
Mary Ramirez has skills like Microsoft Office, Microsoft Word, Microsoft Excel, Leadership, Human Resources, Powerpoint, Payroll, Customer Service.
Who are Mary Ramirez's colleagues?
Mary Ramirez's colleagues are Daniel Cervantes, Jim Davies, Susanne Espino, Nicole Kerns-Baldwin, Juanita Hernandez, Angela Williams, Ashley Dennis Rn, Bsn.
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Mary Ramirez
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Mary Ramirez
Helping Non-Profits Create Greater Impact Through Fundraising, Communications, And Strategic Information Services.Atlanta Metropolitan Area4millsprings.org, comcast.net, gmail.com, dbd.group2 +177051XXXXX
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Mary Ramirez
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Mary Ramirez
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