Mary Larkin Email & Phone Number

Kansas City, Mo, Us

Kansas City, Missouri, United States

After being laid off in 2020, SMG’s leadership invited me to return, recognizing the value of my contributions. With the VP of Data Science fostering my growth, I transitioned into a multifaceted role as a Scrum Master and Project Manager.I collaborate with product and engineering teams to implement Agile practices, facilitate Scrum ceremonies, and promote self-organization and psychological safety. A key focus of my role is improving workflow efficiency, ensuring smoother delivery and alignment with organizational goals. I also act as a liaison between teams and stakeholders, ensuring clear communication, addressing blockers, and managing roadmaps and milestones. By tracking and analyzing team metrics, I provide insights that drive both immediate results and long-term growth for the organization.

Kansas City, Missouri, United States

As an Executive Assistant I supported senior leadership by managing high-priority client engagements, overseeing billing cycles, and coordinating complex travel schedules to ensure seamless operations. Additionally, I provided administrative assistance to the Risk Management teams, ensuring client documentation and communications were accurate and efficient. I also coordinated social media content to enhance brand presence and assisted in preparing proposals to strengthen client relationships and support business development efforts.

Kansas City Metropolitan Area

As an Associate Product Analyst, I collaborated with product development teams to enhance the customer experience by analyzing and interpreting feedback from client surveys. To support AI training and improve product development accuracy, I implemented efficient data annotation processes. Additionally, I worked closely with cross-functional teams to ensure customer feedback was effectively aligned with product development initiatives, driving improvements that addressed user needs and expectations.

Overland Park, Kansas, United States

In collaboration with sales agents, I facilitated the efficient creation of accounts, ensuring a streamlined onboarding process for clients. From managing client applications through underwriting to the final initiation of the payment platform, I played a key role in overseeing a smooth and reliable transactional workflow. As a primary source of information, I provided clients with comprehensive insights into their accounts, fostering trust and satisfaction. Proactively initiating and maintaining client training programs, I empowered clients with the skills needed to navigate and maximize the proprietary gateway software. My role significantly contributed to optimizing the client experience, promoting engagement, and ensuring effective account management.

Bachelors Of General Studies, Government And Law

Activities and Societies: Phi Theta Kappa Member

Associate Of Science - As, Legal Assistant/Paralegal

Activities and Societies: Phi Theta Kappa Member