Maggie Mann Email & Phone Number

Edmonds, Washington, United States

Kirkland, Washington, United States

-Helped lead various systems changes and created training material to onboard the team. Became a SME for each system in order to accomplish this. Systems included Zendesk, Woo Commerce, Magento, Shopify, Confluence, and Jira. -Team Player: Collaborate with cross-functional departments including CS, Product, Supply Chain, Marketing, Dev Ops, and Sales in an.

Bothell, WA

-Took escalated support cases on phone and over email. Maintained a 4.8 out of 5 star rating on my NPS profile.-Created support content for all categories including product troubleshooting, orders, returns, and basic FAQ.

Greater Seattle Area

-Managed product displays and sales training across 60 different stores. -Drove passion and excitement for the products in order to raise sales. -Traveled to various stores in Canada to train sales associates.

Redmond, WA

• Planned ExpertZone @ E3 event which included 15 people. Booked international and domestic flights, large hotel blocks, ground travel, and hosted the guests at the event.
• Planned retail partner training event for 30-40 people. Booked ground travel, catering for the event, and managed last minute issues that arose.
• Wrote articles for the ExpertZone website and moderated the community by responding to comments, and reporting issues on a daily basis.
• Managed the training event schedule for our team which was shared across the larger worldwide team.
• Processed shipments for events such as giveaways, prizes, or demo equipment.
• Ordered other giveaway items from our vendor to be shipped to events. Events would range from 30 items up to 1000 items.

Seattle, WA

• Provided technical support to customers at the Answer Desk such as data transfers, HDD installs, virus removal, OS installs, MS Office repairs, and troubleshooting.
• Presented classes for customers on installing Windows 10, protecting yourself from viruses and malware, and basic coding for kids.
• Took incoming calls and emails from customers with technical issues and followed up with them until the repair service was complete.
• Won MVP award for the month of September.

Lynnwood, WA

• Provided training and sales support for Best Buy employees.
• Managed the Windows Store-within-a-store in appearance and Visual Merchandising guidelines. Kept product stocked, clean, dust free, and organized.
• Ran promotions for staff to drive competition and keep morale up.
• Ran weekend promotions for customers to help drive sales and teach about Microsoft Products.
• Helped customers solve issues with their products through in-person meetings, over the phone, and over email.
• Filed daily reports about the condition of the store, the planogram accuracy, and stock of featured products.

Redmond

• Data entry for Movies and TV on a digital streaming service.
• Completed special projects on issues that arose in a quick and effective manner.
• Experience with the Microsoft CRM and managing very large Excel spreadsheets.
• Dealt with up to 3,000 emails on a daily basis. Kept a well sorted folder system within email to make sure all info was available when needed.

Tukwila, WA

Constantly keeping up on new hot game titles and making sure they are best represented on the floor to drive sales. Assisted in midnight launches for games and marketing kits.-Helped drive the excitement for the Halo 4 Midnight Launch by using interactive events with customers.-Helped drive excitement for the Assassin's Creed 2 - Revelations Midnight.

Tukwila, WA

Informing customers on textile options and accurately measuring portions. Kept the store floor organized in association to color and seasonal textile demand.