Mary O'Reilly Email & Phone Number

Greater New York City Area

Greater New York City Area

New York, Ny

New York, Ny

New York, Ny

• Acted as the voice of Casper on the front lines with customers• Managed customer relationships efficiently and effectively• Delivered best-in-class customer service over the phone, email, text and live chat• Supported the wider team by ensuring that customer orders, deliveries and returns were processed seamlessly, from initiation through completion• Liaised with Casper’s delivery partners to resolve customer issues promptly and effectively• Captured customer insights and worked across marketing, tech and operations teams to improve the overall customer experience• Thought creatively about ways in which to optimize each customer’s experience

New York, Ny

• Oversaw the progress of orders from their initial placement through their final delivery• Communicated with clients regarding all details of product specifications, payment methods, shipment, etc. • Liaised all requests and comments between clients and production team and vice versa• Coordinated repairs and returns from original issue through to completion• Orchestrated pickups, deliveries, and shipments of all orders

Emmaus, Pennsylvania

• Increased valuable online content by researching, outlining, pitching and creating slideshows and stories for website• Procured, edited, and re-sized photos for slideshows• Compiled slideshows by composing titles, copy, images, meta titles, meta tags, and meta descriptions• Enhanced and increased site traffic by performing search engine optimization (SEO) using Google Analytics

Emmaus, Pennsylvania

• Intrigued readers and drove site clicks by compiling magazine’s online newsletter three times/week (sent to 100,000+ subscribers)• Ensured a consistent and organized aesthetic by maintaining, updating, formatting, and editing the magazine’s website• Mastered the use of content management systems (CMS) to generate & modify content and expand skill set

Emmaus, Pennsylania

• Ensured the accuracy of content in pre-print articles by contacting and communicating with all necessary and relevant individuals• Developed and conducted interviews with prominent cyclists, contributing authors, popular brands, etc.• Authored contributor biographies, cyclist profiles, and press releases• Researched and wrote various sidebars accompanying prominent feature stories