Mary Sylvanowicz Rn, Bsn Email & Phone Number

Leominster, MA, US

• Advised healthcare organizations on best practice recommendations for staff safety, providing expert guidance on measures such as workplace violence prevention, risk assessment protocols, and safety training initiatives.
• Collaborated with nursing and security leaders to develop customized strategies that resulted in improved staff safety outcomes and compliance with industry regulations.
• Conducted personalized training sessions and created user-friendly documentation which resulted in accelerated adoption rates and increased staff safety awareness across the client base.

• Leveraged industry expertise, exceptional customer service skills, and analytical nature to proactively identify and resolve customer concerns, resulting in increased customer satisfaction and loyalty. Received.
• Played a pivotal role in ensuring client satisfaction by collaborating closely with the product and support teams to address critical patient safety issues promptly and appropriately. Led cross-functional efforts to.
• Actively contributed to product enhancement initiatives by gathering and synthesizing valuable feedback from clients, analyzing user experiences, and providing insights to the product development team. Played a key.

Waltham, Massachusetts, United States

• Demonstrated exceptional leadership skills by coaching, mentoring, and developing a team of implementation consultants. Provided guidance on best practices and protocols, resulting in consistently successful software.
• Acted as a trusted subject matter expert for clients and internal departments, providing valuable insights and guidance on software implementation processes, industry trends, and best practices. Played a pivotal role.
• Collaborated closely with Product Development and Engineering teams to identify and document specifications for provider workflow enhancements. Leveraged expertise in software implementation and client needs to.
• Played an integral role in quality assurance efforts by testing and validating new product enhancements. Conducted thorough client training sessions to ensure smooth adoption and utilization of the updated features..

Waltham, MA

• Orchestrated the allocation of project implementation resources and utilized expertise to lead the successful rollout of the Commure Care (formerly PatientKeeper) application at 12 hospitals within a nationwide.
• Conducted comprehensive end user training sessions, equipping healthcare professionals with the necessary skills to effectively utilize the Commure Care application. Developed training materials, facilitated hands-on.
• Demonstrated exceptional technical proficiency and problem-solving skills by promptly resolving technical issues during and after the implementation phase. Provided ongoing support to clients, ensuring their.

Patientkeeper

• Conducted in-depth client workflow analysis for multiple hospitals within a nationwide healthcare system. Assessed existing processes, identified areas for improvement, and recommended tailored solutions to enhance.
• Played a collaborative role within the implementation team to configure and customize the software based on client specifications. Translated client requirements into technical configurations, ensuring the software.
• Demonstrated meticulous attention to detail by maintaining accurate documentation of implementation activities and client interactions. Created comprehensive reports, documenting project milestones, client feedback.

Consulted for a large, multi-site academic medical center to ensure that existing and newly developed electronic documentation meets end-user workflow needs and complies with federal regulations. Collaborated with stakeholders to analyze workflow processes, identify gaps, and propose solutions for improved efficiency and compliance.Conducted customized.

Developed comprehensive future state process flows for pharmacy, nursing, and physicians, focusing on system and industry best practices for safe medication ordering, processing, dispensing, and administration. Collaborated with stakeholders to gather requirements, analyze workflows, and design optimized processes that enhance patient safety and.

Played a key role in the evaluation of multiple inpatient clinical documentation systems, providing valuable input on vendor selection. Collaborated with cross-functional teams to assess the systems' capabilities, usability, and alignment with organizational requirements, ultimately contributing to informed decision-making and successful system.

Played a key role in the development of current and future state workflows for client reference, contributing to the optimization of operational processes and efficiency. Collaborated with cross-functional teams to analyze existing workflows, identify areas for improvement, and design streamlined workflows that align with industry best practices and client.

Medication Process Nursing Team Lead. Collaborated closely with a multi-disciplinary team to ensure the electronic medication administration record (eMAR) allowed for safe administration and review of patient medications. Leveraged expertise in medication processes and nursing practices to optimize the eMAR system, ensuring accurate medication.

• Provided expert nursing care to 1 to 2 critically ill patients per shift, managing complex cases with life-threatening conditions spanning across age groups from newborn to early adult. Demonstrated exceptional.
• Collaborated seamlessly within an interdisciplinary healthcare team to develop and implement comprehensive patient care plans. Actively participated in team meetings, contributing valuable insights and suggestions to.
• Served as a trusted counselor for patients and families, providing clear and empathetic explanations of treatments, care options, and discharge instructions. Effectively communicated complex medical information.

Bsn, Nursing

Activities and Societies: Student Nursing AssociationMagna Cum Laude

Certificate, Healthcare Informatics Certificate