Mary Sylvanowicz Rn, Bsn Email & Phone Number

Leominster, Ma, Us

•Advised healthcare organizations on best practice recommendations for staff safety, providing expert guidance on measures such as workplace violence prevention, risk assessment protocols, and safety training initiatives.• Collaborated with nursing and security leaders to develop customized strategies that resulted in improved staff safety outcomes and compliance with industry regulations.• Conducted personalized training sessions and created user-friendly documentation which resulted in accelerated adoption rates and increased staff safety awareness across the client base.

• Leveraged industry expertise, exceptional customer service skills, and analytical nature to proactively identify and resolve customer concerns, resulting in increased customer satisfaction and loyalty. Received commendations from customers for timely and effective resolution of issues, leading to improved overall customer experience.• Played a pivotal role in ensuring client satisfaction by collaborating closely with the product and support teams to address critical patient safety issues promptly and appropriately. Led cross-functional efforts to investigate and resolve incidents, resulting in enhanced patient safety measures and improved client trust and satisfaction.• Actively contributed to product enhancement initiatives by gathering and synthesizing valuable feedback from clients, analyzing user experiences, and providing insights to the product development team. Played a key role in driving improvements and updates that directly addressed client needs and preferences, leading to increased product effectiveness and client satisfaction.

Waltham, Massachusetts, United States

• Demonstrated exceptional leadership skills by coaching, mentoring, and developing a team of implementation consultants. Provided guidance on best practices and protocols, resulting in consistently successful software implementations. Conducted training sessions to ensure consultants were equipped with the necessary knowledge and skills to excel in their roles.• Acted as a trusted subject matter expert for clients and internal departments, providing valuable insights and guidance on software implementation processes, industry trends, and best practices. Played a pivotal role in addressing client queries, clarifying technical requirements, and ensuring a comprehensive understanding of the software's capabilities.• Collaborated closely with Product Development and Engineering teams to identify and document specifications for provider workflow enhancements. Leveraged expertise in software implementation and client needs to communicate requirements effectively, ensuring the development of solutions that aligned with customer expectations and improved workflow efficiency.• Played an integral role in quality assurance efforts by testing and validating new product enhancements. Conducted thorough client training sessions to ensure smooth adoption and utilization of the updated features. Gathered user feedback and communicated insights to the development team, contributing to iterative improvements and enhanced user experiences.

Waltham, Ma

• Orchestrated the allocation of project implementation resources and utilized expertise to lead the successful rollout of the Commure Care (formerly PatientKeeper) application at 12 hospitals within a nationwide healthcare system. Employed meticulous planning and coordination to ensure seamless implementation, adherence to timelines, and smooth transition for end users.• Conducted comprehensive end user training sessions, equipping healthcare professionals with the necessary skills to effectively utilize the Commure Care application. Developed training materials, facilitated hands-on sessions, and addressed user inquiries, resulting in improved system utilization, increased user proficiency, and enhanced workflow efficiencies.• Demonstrated exceptional technical proficiency and problem-solving skills by promptly resolving technical issues during and after the implementation phase. Provided ongoing support to clients, ensuring their satisfaction with the system's performance. Collaborated with technical teams to troubleshoot and resolve issues, resulting in minimal disruptions and optimized client experience.

Patientkeeper

• Conducted in-depth client workflow analysis for multiple hospitals within a nationwide healthcare system. Assessed existing processes, identified areas for improvement, and recommended tailored solutions to enhance operational efficiency. Collaborated with stakeholders to ensure seamless integration of the software into their workflows.• Played a collaborative role within the implementation team to configure and customize the software based on client specifications. Translated client requirements into technical configurations, ensuring the software aligned with their unique needs and workflows. Leveraged strong communication and problem-solving skills to address customization requests and provide effective solutions.• Demonstrated meticulous attention to detail by maintaining accurate documentation of implementation activities and client interactions. Created comprehensive reports, documenting project milestones, client feedback, and key decisions. Ensured documentation was up to date and easily accessible, providing a valuable resource for future reference and knowledge transfer.

Consulted for a large, multi-site academic medical center to ensure that existing and newly developed electronic documentation meets end-user workflow needs and complies with federal regulations. Collaborated with stakeholders to analyze workflow processes, identify gaps, and propose solutions for improved efficiency and compliance.Conducted customized end-user training sessions, providing comprehensive instruction on the use of electronic documentation systems. Developed training materials and resources tailored to the specific needs of different user groups, ensuring seamless adoption and utilization of the systems.Took ownership of clinical documentation configurations, leveraging expertise in system functionality and end-user requirements. Collaborated with technical teams to implement configurations, ensuring that the system aligned with the medical center's documentation needs and regulatory requirements.Created and executed test scripts to validate the functionality and usability of the electronic documentation systems. Conducted thorough testing to identify and report any issues or discrepancies, working closely with development and QA teams to ensure prompt resolution.

Developed comprehensive future state process flows for pharmacy, nursing, and physicians, focusing on system and industry best practices for safe medication ordering, processing, dispensing, and administration. Collaborated with stakeholders to gather requirements, analyze workflows, and design optimized processes that enhance patient safety and operational efficiency.Played a pivotal role in improving care outcomes by implementing enhancements and optimizing health information technology. Leveraged advanced health informatics knowledge and judgment to identify areas for improvement, develop strategies, and drive the adoption of technology solutions that positively impact patient care delivery.Actively promoted colleague involvement in planning, decision-making, and evaluating outcomes, utilizing effective communication and collaboration skills. Facilitated cross-functional teamwork and engaged stakeholders to ensure their perspectives were considered in the planning and implementation of health information technology initiatives.

Played a key role in the evaluation of multiple inpatient clinical documentation systems, providing valuable input on vendor selection. Collaborated with cross-functional teams to assess the systems' capabilities, usability, and alignment with organizational requirements, ultimately contributing to informed decision-making and successful system implementation.Proactively identified opportunities for nursing workflow improvement by leveraging technology solutions. Conducted thorough analysis of current processes, identified pain points, and recommended innovative approaches to enhance efficiency and patient care. Actively engaged with nursing staff to gather feedback, understand their needs, and champion technology-driven improvements.Led the end-to-end deployments of workflow changes aimed at improving nursing practices, ensuring smooth implementation and alignment with organizational goals. Developed comprehensive deployment plans, coordinated resources, and collaborated with stakeholders to drive adoption and measure the outcomes and effectiveness of the implemented changes.Applied in-depth medical subject matter knowledge to inform and improve IT systems and functions. Leveraged understanding of clinical processes and patient care requirements to provide insights and recommendations for optimizing IT systems, enhancing user experience, and supporting healthcare professionals in delivering high-quality care.

Played a key role in the development of current and future state workflows for client reference, contributing to the optimization of operational processes and efficiency. Collaborated with cross-functional teams to analyze existing workflows, identify areas for improvement, and design streamlined workflows that align with industry best practices and client requirements.Successfully completed application design and build for three hospitals within a large healthcare system in the Mid-West. Utilized technical expertise and understanding of healthcare operations to configure and customize the applications, ensuring seamless integration and alignment with client needs.Developed comprehensive testing plans, end-user education materials, and training curriculum to support the implementation of new applications. Conducted thorough testing to validate functionality and usability, ensuring a smooth transition for end-users. Provided effective training and support to end-users, empowering them to effectively utilize the applications.Demonstrated exceptional problem-solving skills and a customer-centric approach to increase customer satisfaction. Proactively addressed customer issues, resolving them promptly and effectively. Leveraged strong communication and interpersonal skills to build positive relationships with clients, ensuring their needs were understood and met.

Medication Process Nursing Team Lead. Collaborated closely with a multi-disciplinary team to ensure the electronic medication administration record (eMAR) allowed for safe administration and review of patient medications. Leveraged expertise in medication processes and nursing practices to optimize the eMAR system, ensuring accurate medication administration and reducing the risk of errors.Integrated decision support, clinical pathways, and best practices into health information technology systems, enhancing the delivery of care and streamlining workflows. Evaluated evidence-based guidelines and incorporated them into health IT solutions to improve patient outcomes and promote efficient and standardized care practices.Acted as a liaison between end-users, such as nursing and physician staff, and the health IT team. Gathered feedback, identified user needs, and effectively communicated requirements to the IT team for system enhancements and improvements. Played a vital role in bridging the gap between clinical workflows and technology solutions.Conducted over 25 end-user training classes for ICU/NICU nursing and physician staff, ensuring comprehensive understanding and proficiency in utilizing the health IT systems. Developed and delivered engaging training sessions, empowering users to effectively navigate the systems, leverage decision support tools, and optimize medication processes.

• Provided expert nursing care to 1 to 2 critically ill patients per shift, managing complex cases with life-threatening conditions spanning across age groups from newborn to early adult. Demonstrated exceptional clinical skills and attention to detail in monitoring vital signs, administering medications, and implementing evidence-based interventions to optimize patient outcomes.• Collaborated seamlessly within an interdisciplinary healthcare team to develop and implement comprehensive patient care plans. Actively participated in team meetings, contributing valuable insights and suggestions to individualize strategies and methods. Adapted care plans as necessary to address changing patient needs, ensuring effective coordination of care and optimal health outcomes.• Served as a trusted counselor for patients and families, providing clear and empathetic explanations of treatments, care options, and discharge instructions. Effectively communicated complex medical information compassionately, fostering patient understanding, empowerment, and engagement in their healthcare journey.

Bsn, Nursing

Activities and Societies: Student Nursing AssociationMagna Cum Laude

Certificate, Healthcare Informatics Certificate