Efficiently managed administrative tasks, organizing files and maintaining project documentation to ensure smooth team communication.Handled office petty cash, maintaining accurate records, and managing small disbursements.Prepared and maintained attendance sheets, ensuring precise records of employee working hours.Managed various financial transactions with banks, including deposits, withdrawals, and fund transfers, ensuring compliance with financial regulations and accurate record-keeping.Skillfully prepared and recorded Journal Voucher (JV) entries, meticulously documenting financial transactions and adhering to proper accounting procedures.Generated daily bank statement reports, reconciling transactions and ensuring accurate financial data tracking.Other Responsibilities:Oversaw stock inventory for design materials, ensuring an ample supply for the team's projects.Proficiently used AutoCAD software to create precise design drawings, collaborating with engineers and architects to translate concepts into technical plans.Worked closely with project managers and team members, coordinating design efforts and aligning deliverables with project requirements and timelines.Ensured design drawings' quality and accuracy, conducting comprehensive reviews and adhering to industry standards.Demonstrated strong problem-solving skills, identifying and addressing design-related issues with innovative solutions.Maintained up-to-date knowledge of the latest AutoCAD software advancements and design techniques, driven by a commitment to continuous learning and improved design efficiency.

Internet Support Expertise:Resolved customer-reported internet issues and technical problems through efficient remote support.Utilized advanced troubleshooting techniques to quickly diagnose and resolve connectivity, speed, and equipment-related concerns.Customer Engagement and Communication:Engaged in empathetic and active listening to accurately understand customer concerns and challenges.Demonstrated strong interpersonal skills to foster positive customer experiences, building rapport and trust.Collaboration and Coordination:Collaborated with the field team to address complex on-site technical issues, coordinating timely interventions and effective communication between customers and the field team.Professional Customer Interaction:Interacted with customers courteously and professionally, providing clear explanations of technical solutions to ensure customer satisfaction.Maintained a friendly and approachable demeanor during interactions, enhancing trust in the company's support services.Effective Documentation and Problem-Solving:Recorded comprehensive documentation of customer interactions, troubleshooting steps, and issue resolutions, serving as a valuable resource for future reference and improvement.Applied critical thinking and problem-solving skills to analyze intricate technical problems and deliver innovative solutions.Product Knowledge and Conflict Resolution:Maintained up-to-date knowledge of the company's internet services and products, educating customers about features, upgrades, and enhancements.Managed customer complaints and conflicts with patience and diplomacy, utilizing de-escalation techniques to transform negative experiences into positive ones, fostering loyalty.Customer Satisfaction and Continuous Improvement:Ensured proactive follow-up with customers after issue resolution to validate solution effectiveness and guarantee satisfaction.

Site Supervision: Oversaw daily operations, coordinated with teams, and ensured adherence toproject timeline and specifications. Material Checker: Verified quality of construction materials, worked with suppliers, and ensuredcompliance with project requirements. Site Inspection: Conducted thorough inspections, monitored progress, and reported issues toproject management. Daily Update Details Client: Communicated regularly with clients, provided detailed daily updates,and maintained transparency. 2D Drawing Reader: Proficiently interpreted 2D drawings and blueprints, ensuring accurateexecution of construction plans