Mason Vidick Email & Phone Number

Berlin, Berlin, De

Berlin, Berlin, De

Berlin, Berlin, De

As the IT manager of GreenChef US, my team and I managed three locations across the US along with providing support to our parent company Hellofresh. Supporting 2000+ end-users from both companies and making the company more secure was the main goal of the IT team. It was my job to over see and assist with the integration and migration to the Hellofresh system and training for my companies users to seamlessly integrate back in 2018. Since then the company has grown and I have assisted in opening and upgrading each sites IT needs to fit the growing business.• Conducted audits of SaaS applications to ensure licensing costs remained minimal. • Ensured IT goals and policy's were being implemented and followed across the US locations• Worked with other IT team members to create a fluid ticketing system and internal site for end-users to submit requests. •Deployed and managed badge system for the company across 3 locations.• Implemented policies and procedures for on-boarding, off-boarding, and all standard IT requests• Implemented end user IT Hardware purchasing and imaging procedures and training • Managed relationship with MSP(Reverus) in handling IT requests and escalations for Green Chef/Hellofresh networking.• Managed/Admin Gsuite domain and Google Drive access and sharing• Provided onsite and remote technical support to end users for Saas applications and hardware issues•Implemented DEP with Apple and integration with JAMF instance•Coordinated with external vendors to upgrade and maintain facility circuits.•Encouraged team growth by assisting in pursing teammembers career path by finding and providing team members with certificate classes•Built relationships with teams within the company to provide better end-user support and problem solve issues that would have not been addressed.•Assisted with the roll out of the cloud based active director Azure/Intune tool across the Hellofresh/GreenChef teams

Sparks, Nv, Us

During my time at SNC I was the admin of the Atlassian Suite softwareMaintained software license renewals for the Atlassian Suite Jira-Created users and maintained projects within the software for daily useCreate and alter Project setting schema to reflect project workflows and desired issue typesAssist users in integrating out side software to work along side JiraAssisted server manager with doing backups and system upgrades Confluence-Create Spaces and organize data in a manner that was easy to follow and process throughout the companyCreate standards such as templates and requirement templates that allowed for a uniformed project and collaboration processCollaborated with other teams to create project workflows and documentation and how to integrate them within the Atlassian tools

Denver, Co, Us

Provide timely technical support for users and work with them to solve new or existing problems.Administer and maintain systems support for software, hardware and servers: test, troubleshoot, diagnose, and resolve all problems. Configure, monitor, and maintain updated virus protection software and data backup solutions. Set up new hire computers, create user accounts, and grant security and access levels to employees. Administer new hire on-boarding orientation for company software, email system, and tools at their disposal.Software/hardware I managed and provided support within the company-Computer imaging Dell, Lenovo, Mac book Pro's, Mac book Airs-Office 365-G-Mail-Google admin console -Backupify-Better cloud-VSphere -CommVault-Active Directory-IP Phones -Team viewer-VNC viewer-VPN applications (Aventail, NetExtender)-Password safeOperating Systems used -Windows 7,8,8.1 pro,10-Windows sever 2008 R2, 2012 R2, 2016 -Mac OS X - Yosemite, El Capitan, Sierra,

Us

Provided techinical support for endusers within the company. Used Jira as a ticketing system to assign daily duties and weekly projects.My main project as a Jr.System Admin was to migrate our Active Directory System from 2008 R2 to Windows Server 2012 R2 while creating a new domain. While working on this migration I was charged with creating a test environment to ensure all user and computer objects were moved over along with any corresponding GPO and security access to network files. While doing this migration I used the Active Directory Migration tool to assist with this migration to ensure all user profiles transferred along with SID id's.

Armonk, New York, Ny, Us

During my current employment at IBM I took calls from customers with computer problems. After using Morgan Stanley Wealth Management's ticket system ( This is the company I was contracted to) my job was to assist the customer with their computer problems by either remoting to their computer and trouble shooting or using other tools at my disposable to connect them to their virtual machine or network depending on the problem. This job also consisted of resting Citrix, mapping network drives and printers, and other basic IT related problems.