Project Manager in the professional service department.As project manager I manage the entire project fase, starting from analysis phase and ending at roll out.Project Management activities:- Delivering Projects of Contact Management (specification and cost control)- Led projects from requirements definition through deployment, identified schedules, scopes, budget estimations and implementation plans, including risk assessment- Coordinated internal and external resources- Interaction with customers IT and Business Units- Manage relationships with relevant client stakeholders- Helping customers in evolving existing solutions of CRM and Contact InteractionProjects:- Complex projects coordination (duration even longer than 1 year) - Integration of CTI Contact Highway with Salesforce Lightning/MS Dynamics- Multichannel contact management solutions development (IVR, voice, chat, video, social media, WhatsApp, SMS, email)

Fast Trade Master Record. Feasability study, preparation of a development timetable for a financial instruments master data management software, download of data from the provider and financial calculations using financial libraries for bonds. Technical support and assistance to users. Identification of customer requirements, design and development of a web application for a system used for creating, validating and managing financial time-series. Technical support and assistance to users. Analysis and development of a web application for creation, management and marketing of company products licenses (for internal use).

Programmer Analyst specialized in Application Management for Share holders Systems. Provided AM services to key- account Eurizon Capital; Assist ance and technical support services for every day operation; functional and technical analysis of new enhancements and customizations. Share holders system: investment administration software for IMCOs used for managing mutual - and hedge funds shareholders accounts. Software capabilities included administration of transaction orders such as: subscriptions, redemptions and swaps as well as commitment tracking for traders. Individual asset management system: created an application enabling users to interact with Host system through a browser using a http connection. The system, developed on the host and written in Cobol language on a IBM CICS transaction monitor, provided financial services management. The part in Java was developed on a J2EE platform and was based on a three-tier architecture in which a user-interface management system was interposed between the client (web browser) and the backend (CICS/390). Funds portfolio administration and NAV calculations system: created a system for calculating the share of funds managed by IMCOs. Software capabilities included: esteem of securities (including structured asset securities), derivatives, forward contracts, repurchase agreements (RP) value as well as management of events, charges, taxes and all elements related to net assets calculation. Cobol CICS Datacom Developer Programmer in mainframe environment