Mat Cox Email & Phone Number

Peterborough, United Kingdom

Peterborough, United Kingdom

Bury St Edmunds

• Right to Work compliance – ensuring all 35,000+ employees are eligible to work in the UK and cannot be employed until this has been proven.• Cert1 Compliance – ensuring all pub staff have carried out required training before they official start in the pub

Milton Keynes, United Kingdom

• Part of the project team which delivered Starbucks Card to all Welcome Break service stations. This involved flashing hard drives (using Ghost) and physically swapping out while on site.• Implemented Electronic Payslips saving Welcome Break over 25k per year in stationary costs.• Delivered brand imposed project (BK Guru training system) within a month – Site surveys & hardware installed.• Standardising meeting room equipment over all Welcome Break sites.• Responsible for IT project management of the Ed’s Easy Diner new store opening bringing in projected 20k per week profit.• Sourcing and implementing digital media for Welcome Break sites.• IT project manager for the Welcome Break KPI system with improvement budgets up to 150k per year.

Peterborough, England

• Part of the integration team that helped deliver the merger of the Anglia EPOS (Matra / Omnico) system with the Central England EPOS (Gold) system.• Responsible for analysing the customer’s requirements, documenting and project managing the solution until completion.• Project management on a day to day basis.• Proving a proactive and cost effective ICT service that supports the Society’s business objectives.• Provide long term solutions without ignoring short-term opportunities.• Safeguarding the integrity and confidentiality of Society information.• Participating in the specification, design and production of new or enhancements to existing systems.• Investigate, analyse current practices, systems and procedures making recommendations in concise and accurate reports.• Identify improvements in quality, efficiency or cost reductions that provide competitive advantage.• Participate in system testing on new systems prior to release in-house and externally. Documenting issues and arranging for fixes.• Training users on EPOS and EFT software at store and by writing detailed user guides.• Provide technical support with new initiatives in store.• Installation, implementation, configuration and troubleshooting of EPOS software.• Travelling across the East Anglia installing and supporting systems.• Liaise with solution provides.• Liaising with banks such as Streamline and American Express.• Maintaining good relationships with external companies.• Use of remote applications such as Webex, VNC and Remote Desktop.• Responsible for analysing statistics and delivering MI on a daily, weekly and monthly basis using tools such as SQL and Crystal reports.• Systems and Web page design.

Peterborough, United Kingdom

• MI analysis using various reporting tools• Crystal reporting• Database management• Inbound call management• Outbound call management• Resource planning and strategy• Managing and planning staff breaks• Contact Center PR management

Peterborough, United Kingdom

• Analysing peoples property requirements• Weekly catch-up phone calls with clients• House viewings• Sales chasing• Weekly updates with solicitors• Website updating