Mateus Oliveira Email & Phone Number

Dublin, Ie

Ireland

• Managing reservations through phone calls, emails and online booking systems for both leisure and corporate guests while providing exceptional customer service by answering queries with the accurate information about availability, pricing, packages, hotel facilities and company policies.• Maintaining records of reservations, including guest details, payment information and special requests while ensuring that all data is correctly entered into the system.• Assisting with sales to multiple travel and corporate agencies while facilitating contact between different stakeholders such as guests, finance team, hotel managers, sales managers, front desk and accounts.• Handling issues such as overbookings and last-minute changes and finding appropriate solutions to that satisfy the guest while adhering to the company policy and maximizing occupancy.• Keeping up to date with hotel’s policies, local attractions and events to provide accurate information to guests, as well as complying with data protection and other regulatory requirements.

Dublin, County Dublin, Ireland

Moving up to a more administrative role and maintaining some daily tasks, I´m responsible for the closure and opening of the store, handling cash count, and checking invoices to verify sales at the end of the day. I constantly help the staff reach their goals and keep the store welcoming, resulting in a more organised environment and a better workflow.• I handle PO orders, product stocking, and ordering product replacements with providers and partner stores when the product is unavailable in our branch. I also create financial reports and manage price reduction deals.• Liaise with staff and managers to improve store merchandising, sharing best practices to increase sales and profit.• I support the store manager in administrative tasks and am also responsible for store maintenance and contacting technical assistance when needed.

Ireland

I started as a part-time sales assistant, and due to my great performance, and leadership skills, I was promoted. My current role allows me to learn every day and keep my eagerness to grow, as I'm continuously acquiring and enhancing my skills. I support a team of twelve staff delegating their tasks, providing training, and handling their holiday and working hours scheduling, always leasing with the HR team and higher managers for approvals.• I supported customers by advising them on products and helping them find the most suitable gadgets. I processed payments and returns, always performing the required steps to document each returned item. • Continuously searched and learned about products to maintain great support and always reach sales goals.

Dublin, County Dublin, Ireland

• Processed payments, issued invoices, and kept stock up-to-date and organised.• Ensured shelves were stocked, managed orders for inventory, and dealt with customer queries apart from supporting the cashier duties.

Dublin, County Dublin, Ireland

Feeling more confident with the language and ready to start my career path here, I started as a customer support assistant, being able to polish my communication and time management skills.• Handled stock repositioning, ensured waste avoidance, managed the products that went on reduced prices, and was responsible for updating prices on shelves.• Supported inventory and other month-ending tasks, counting products and elaborating reports.• Assisted customers with their requests and worked at the cashier, issued invoices, and performed administrative tasks when requested.

Brasília

While attending my studies, I participated in a Project to create an advertising campaign. I won the project, and my campaign was published. Given this project, the university hired me to work as a video editor for their online course edition.

Brasília

I worked part-time as a trainee to put into practice my theoretical knowledge, kicking off my career. I developed my analytical skills and acquired great attention to detail as I managed the posts and texts of the country's most prominent governmental page.• Handled social media strategies, scheduled, planned and created content. • Designed and approved posts, managed images to be shared, and generated reports on engagement numbers.

Bachelor Of Business (Honours), Business

Bachelor'S, Advertising