Mateus Costa Email & Phone Number

São Paulo, Sp, Br

I work in the SDR (Sales Development Representative) field, conducting lead qualification, creating commercial proposals, managing the sales process for small accounts, overseeing schedules, and providing support to the account executive to ensure the fulfillment of departmental demands and contribute to achieving established objectives.Competencies:- Qualification calls and management of inbound channels;- CRM data entry; Dynamics & Meetime;- Scheduling demonstration meetings;- Support to the Account Manager post-presentation;- Responding to RFP/RFI as a pre-meeting qualification activity;- Weekly SDR team meetings;- Weekly commercial team meetings to assess lead progress;- Follow up with clients alongside the Account Manager;- Strategic meetings (Planning and Retrospective) where the team identifies successes and failures and aligns on area improvement projects;- Meetings with the marketing team;- Interaction with the headquarters and branches, sharing information and exchanging experiences to apply best practices in departmental processes;- Participation in value-added projects, leading or contributing with information and suggestions, defining and executing actions that generate sustainable results and improvements in processes, relationships, and/or the work environment;- Performing other activities as required to contribute to meeting goals and achieving established objectives;

Generate new business opportunities to fuel the CCI Tecnologia pipeline;Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business;Negotiation of the price of the product and service;Demonstration of products;Assess the profile of customers;Order organization, and delivery dates;Visits to customers;Respond to inquiries;Overcome objections;Estimate customer needs;Explain and advocate the company's guidelines regarding prices, payment terms, credit, collection, terms, delivery systems and technical assistance;Inserting data related to sales and negotiations in the company's computer systems;Perform license renewals.

Toronto, Ontario, Canada

Execute merchandising polices and maintain standards;Process and prepare merchandise for the sales workflow utilizing the principles of Worksmart;Responsible for the daily administration of store funds in and out of the cash office;Demonstrate a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with our guidelines;Replenish fixtures, bunks, and shelves in an orderly and accurate manner.

Toronto, Ontario, Canada

Stimulate sales by offering outstanding customer service, such as: travel luggage, bag pack, purses e etc;Welcome customers to the store and answer their queries and needs;Participate in store opening and store closing duties.

São Paulo, São Paulo, Brasil

Responsible for the audit of processes related to cooperative media, about BMW, Nissan and ToyotaContacted by telephone and e-mail to reach out to our clientsSolved customer queries time to timeB2B relationship between the marketing areas of the BMW, Nissan and Toyota dealers, by telephone, meeting, and e-mail.Customer Service Relationship Representative: Responsible for putting the Interest of our client’s first and building stronger relationships;Managed face to face client interaction, phone, email etc. and offered our services to Customers;Successfully managed testing new platforms, business surveys including the rules with the user, system improvements, spread sheets and general reports;Committed to delivering the highest level of quality service to our client base.

São Paulo E Região, Brasil

Assist in the reporting conference; Conference calculations in spreadsheets; Databases and assist in carrying out calculations.

Customer Service

English Language And Literature/Letters

Bacharelado Em Administração, Business Administration, Management And Operations

Excel