Mathew C. Email & Phone Number

Plant City, Fl, Us

Newport Beach, California, United States

· Managed the #1 showroom in North America for Q1 2022.· Continually evaluate the performance of each employee and provide in the moment feedback to increase results.· Consistent top performer, placing in the top 15 of advisors in the region by maintaining a disciplinedapproach to lead capture, follow-up, and customer service.· Trained and mentored over 30 advisors to achieve and exceed order goals by implementing a trainingprogram heavily focused on KPIs, contact cadence, shadowing, and roleplaying.· Transferred to multiple locations to help build both top performing and underperforming teams.· Oversee remote test drive locations to generate business in new territories.· Managed over 300 customer concerns routinely supporting local delivery team at the end of quarters and successfully deescalated 95%, resulting in over 285 additional deliveries and $15MM(+) in revenue.· Managed a remote site leading to over 200 orders, 40% were new customer leading to $4MM (+) inrevenue.

Newport Beach

• Talent Acquisition Manager for 45-unit/1400-employee company. • Responsible for Full Life Cycle of employees: o Recruitment - advertised openings across multiple platforms, conducted almost 400 interviews. o Performance management - mentored managers on accuracy and impartiality of documentation. o Separation - investigated separations to ensure discipline procedures were followed.• Developed and coached field management teams on employee relations, escalation handling, and reporting procedures. • Conducted internal Workers Compensation and General Liability investigations. o Uncovered multiple cases of insurance fraud. • Experienced in several HRIS and ATS systems. • Developed and initiated training systems for managers in federal and state labor laws. • Formalized investigation process – significantly reducing the company’s liability in harassment claims.

Orange County, California Area

• Expert in Full Life Cycle Recruiting, including HRIS and ATS programs.• Partner with management teams to develop strategic recruiting goals to maintain positive applicant flow.• Created and periodically reviewed job descriptions for all store-level and executive positions. o Administered the company's wage and salary program. • Recruit and source candidates for hourly and management positions.• Established a weekly system to maintain communication across multiple teams group • Update executive team during weekly GM meetings. • Reduced the company’s healthcare costs by 25%.• Conducted over 3500 interviews with prospective employees.• Mediate issues between management and hourly employees.• Provides consultation and training for management teams regarding company policies, and state and federal labor laws.• Perform internal investigations of HR-related incidents, issues and complaints. o Saved the company $1.6 million through the implementation of arbitration agreements.

Fort Hood, Texas, United States

• Deployed to Iraq for 27 months, conducting 50+ combat missions.•. Maintained the financial, morale, and personal well-being of 120 military personnel.• Prepared daily status briefings for the unit commander while deployed to Iraq.• Trained new personnel on MS Word, Excel and PowerPoint programs.• Edited seven manuals on various topics in field artillery and terrorist tactics.• Authored three prodigious papers on emerging terrorist trends, local resource allocations, and regional group interactions. • Lauded by supervisors for diplomatic and teambuilding skills.

Virginia Beach, Va

• Assistant editor for over 40 publications, ranging from booklets to elaborate military simulations.• Managed a database used to track entire product inventory, and customers in over 40 countries.• Served on the demonstration team for distributors and customers. • Skilled in data analysis and modeling of historical, technical, organizational and economic factors and behavior.

Greenville, North Carolina Area

• Served as teacher and role model for over 160 students. • Fostered team building and camaraderie by organizing nearly 50 social events for residents.• Counseled residents with personal or academic problems.• Interviewed and mentored 12 new Resident Advisors.• Volunteered in the university's writing lab, helping to edit over 100 academic papers.