Collaboration with several Business Units (Belgium, USA, Italy) to implement a new scientific data capture and processing tool :- Support clinical protocols digitalisation taking into account platforms technology specificities, to reach adequate data structuration- Capture new features to be developed in the tool to meet business needs, writing the use cases on a level that the developers can implement (Agile mode)- Execution of tests in validation environment to ensure the new features work accordingly to expectations- Ensure the tool roll-out according to project milestones through regular & formalized interactions with key users as Workshops, trainings, Sprint Demos, Management Reviews- Daily work with Azure Databricks, extraction of data by the creation of SQL Queries.- Creation of automated monitoring tools with Power BI to analyze the progress of the projects and monitor the KPIs. DAX language used. - Creation of Mockups to organize the data visualisation in Spotfire with Figma- Creation of an Audit Trail to monitor the changes in a shared Excel by the implementation of a macro (VBA).- Creation of Good Practices documents in order to respect AMP and data integrity standardsWork in GxP and non-GxP environment, respect of ALCOA CCEA standards

Designed and developed analytical tools to monitor field team performance, analyzing field activity and its distribution through dashboards:- Created Excel-based dashboards to visualize and analyze field activity data, enabling informed decision-making and optimization of resource allocation.- Participated in developing a data-driven field motivation system, leveraging insights from field activity analysis to drive performance improvements.- Analyzed and managed cross-functional projects, implementing performance KPIs for both headquarters and field teams to track progress and drive alignment.- Constructed and implemented data-driven marketing processes, utilizing analytical insights to optimize marketing strategies and maximize effectiveness.- Served as the internal communication manager, leveraging data analysis to ensure clear and effective communication across departments and teams.

- Managed the entire customer lifecycle, from understanding client needs to after-sales support (SAV). Monitored and maintained the customer portfolio using CRM tools such as Pipe Drive and Excel, ensuring customer satisfaction and retention.- Led the communication and marketing strategy, focusing on enhancing client relations and engagement through targeted campaigns and digital initiatives.- Spearheaded the creation and optimization of the company website, overseeing SEO strategies and ensuring proper online visibility and client outreach. Coordinated all stages of the web development process, from planning to execution, ensuring alignment with business goals.- Created and managed professional profiles on social media platforms, driving brand visibility and customer engagement through regular updates and strategic content.- Actively contributed to business development efforts by identifying new market opportunities, negotiating with potential clients, and expanding the customer base.