Pooja Mathur Email & Phone Number

Austin, Texas, Us

• Leading team of 5 Product Managers across data analytics, data science, and product delivery in support of helping job seekers facing systemic barriers get hired• Product leader, owning product strategy and roadmap for Social Impact across the organization• Driver of company-wide initiative to measure speed of job search for users, developing the strategy and roadmap for a multi-year measurement effort.• Developed/Launched job searching tools for under-served segments, improving connection rate in two-sided marketplace by >2x• Tracked and analyzed several A/B across organization for effectiveness in achieving various outcomes for users• Facilitating communication between teams and driving communication with leadership on project to support refugees find jobs after displacement• Developed charter and strategy for new team driving measurement and interventions to support job seekers facing barriers get jobs.

Austin, Texas, Us

- Drove product roadmap and strategy for Notifications (email, SMS, push, etc.) area and tools, including 3 individual engineering pods/teams, and managing product managers- Delivered centralized user communication preferences system- Maintained large-scale systems and infrastructure responsible for billions of messages sent each month

● Managing Machine Learning product roadmap across organization, providing executive leadership and customers with visibility leading to higher business confidence and customer satisfaction● Driving strategy and roadmap, market research, managing global partner relationships, negotiating contracts, conducting reviews with executive leadership, gaining approval for various products, programs, and initiatives● Identified gap in data processes, conducted market research, developed solution, pitched concept to executive leadership, now executing on concept, to save time and money, improve productivity and team agility● Developed and investigated initial predictive data analytics for anti-poaching platform, correlating data from customers with other related data to gain insights for customers

Redmond, Washington, Us

● Drove experience across UI, SDKs, and other interfaces giving customers’ first access to Azure Availability Zones preview● Created and drove roadmap for services in Asia Pacific, managing customer and Sales team requests and requirements● Cross-functional leader between Finance, Engineering teams, Marketing to launch 2 datacenters in new Azure Region● Managed preview of datacenters in new Azure region, including 400+ customers, 20+ services, doubling prior preview usage benchmarks targets

Redmond, Washington, Us

● Created cross-domain Windows 10 Satisfaction report, helping internal teams understand customer sentiment and drive business decisions, leading to an NPS improvement program● Delivered business intelligence on Windows Apps Ratings and Reviews, which led an app promotion program

Redmond, Washington, Us

● Redesigned Customer Onboarding experience, which reduced the time from 3 weeks to 3 days, enhancing customer satisfaction and productivity● Designed and prototyped admin interface used by developers to manage their Xbox Live Cloud Compute resources, giving game admins easier access to maintain their portfolio● Managed global partner relationships for 6 game studios, 11 different games, representing a third of the portfolio at the time

Redmond, Washington, Us

● Coordinated and managed various services, from planning, to security, legal, and privacy reviews, through development, release, and updates using agile methodologies● Identified gaps and developed code to automate game data ingestion process, which then was replicated across the team, improving efficiency for all game data ingestion prior to Xbox One launch● Modernized service for Xbox Live, launching cross-platform service allowing customers access from any device● Drove Product Lifecycle for SaaS, creating services with better maintainability, flexibility, and scalability, which allowed for smoother service upgrades, with million of concurrent active users ● Enabled Xbox Live organization to remove unnecessary testing environments, improving productivity● Team lead for 10+ services, with 6 developers and 4 testers

Redmond, Washington, Us

● Gathered requirements cross-team to spec feature that recycled old, unused usernames in Xbox Live services.● Acted as scrum-master for the team, maintaining the sprint items and backlog

Redmond, Washington, Us

● Researched customer requests, coming up with ideas that were then filed for a patent● Developed test pass reporting tool used by test organization to report health of code

Master Of Liberal Arts (Alm), Psychology

Ms, Computer Science

Bs, Computer Science