Matt Brookner Email & Phone Number

South Wales

London, England, United Kingdom

Managing and overseeing a team of QA analyst assessing the compliance of installation measures from a national network of installers across multiple insulation and renewable measures.Ensuring the minimum QA monitoring requirements are met for some major UK energy suppliers.

Aylesbury

Assess and recommend accreditation of prospective companies wishing to gain accreditation with the NICEIC for the purpose of becoming recognised as a government endorsed Green Deal Installer. This involves examining the company office based Quality Management Processes, ensuring they meet the governments PAS:2030 standards, additionally this involves conducting on site inspections of energy saving and renewable technologies installed by the candidate companies.

Newport, United Kingdom

Joined Group Operations to set up resourcing and operational processes to facilitate the integration of outsourced business streams in house. This involved streamlining and adapting existing processes and developing headcount and training to accommodate the outsource work. I took this role as a secondment and received a group award for best Lean project in 2007

Bristol

Managing the resource scheduling and call forecasting for all telephony operations within the UK and Mumbai, using eWFM

Newport, United Kingdom

Managed a team providing all performance and statistical analysis for the Newport contact centre, Liaising as SME with Head Office Channel Performance in Bristol,Managed work streams of Sales Through Service and Product Integration and analysis and set targeting parameters for individuals and teams aginst channel performance target.

Bristol, United Kingdom

Design and Manage various sales and lead generation pilots for two area director groups integration Scottish widows products within the Lloyds Banking branch network. Successfully concluding the project in April 2002 with full nationwide role out enabling the network staff to offer a greatly enhanced product base with a greatly improved lead and sales generation for the group. Received letter of commendation for the pilot implementation and increased sales generation.

Tredegar Park, Newport.

Manage and develop a diverse team of between 15-30 staff to achieve personal and organisational targets within various departments within the telephony environment.

Cardiff, United Kingdom

Manage the operation coverage of staff through the south west region for Welsh Guard a subsidiary of Group 4. Duties involved staff welfare and performance, general resourcing and customer liaison.

Wolfen Buttel, Germany

Royal Armoured Corp Trooper operating within the British Army on the Rhine in Germany. Qualifying as Tank Crewman and latterly joining the Mechanical Transport Section gaining my HGV and transporting hazardous materials and stores through Germany and the UK.

Cardiff, Wales, United Kingdom

Apprenticeship mechanic and panel beater sprayer. I completed a City & Guilds in vehicle mechanics as part of my employment at Ty-Fynnon. The business gave me a detailed grounding in understanding and repairing a range of vehicles from Farm machinery, HGVs to cars and motorbikes. I was involved numerous vehicle restorations using traditional metal panel forming jigs to solder joints, chassis alignment using a data liner Jig, through to complete rebuilds and respraying. I was proficient in striping down and full reassembly of most vehicle types. During the 4+ years I had the pleasure of working with one of the most knowledgable people in the industry and contrary to profession type, one with complete integrity. I have taken the skills I learnt with me throughout life and it is rare that I ever take a vehicle for someone else to repair, saving me thousands over the years.

Bsc (Hons), Building Studies

Education record