Testing interoperability of new hardware with existing deployment. In charge of new hardware intake into our environment, benchmarking, and hardware Pilots.Breaking prototype hardware in the lab and making sure things do not cause IT Support headaches.Being the goto guy for hardware knowledge. Consulting with other teams and directing them the correct route to go for hardware decisions.Advocating for the users and presenting data for better change in our IT Hardware standards.

• Led a team of 3-4 engineers in one of the busiest IT Support offices on campus, handling 100-300 contacts daily.• Known for solving complex issues and receiving referrals from other IT Support offices for interesting problems.• Achieved high customer satisfaction rates and quick issue resolution turnaround times.• Developed strong troubleshooting skills and expertise in IT support.

Responsible for IT Services at two Intel Satellite sites in Bellevue and Seattle.

Certifying new hardware to be added to the IT standards for MSIT.

Responsible for keeping the platform store for the Microsoft Stores up and running. Ran daily tests on all aspects of the store to make sure everything is in working order for testing. Also would help with store resets, imaging computers, setup of new machines, testing of new roll outs and scenarios (with the platform engineering and test teams), and store retrofits.Would also help with the prep for executive walkthroughs and was the general IT contact for any tech problems that would pop… Show more Responsible for keeping the platform store for the Microsoft Stores up and running. Ran daily tests on all aspects of the store to make sure everything is in working order for testing. Also would help with store resets, imaging computers, setup of new machines, testing of new roll outs and scenarios (with the platform engineering and test teams), and store retrofits.Would also help with the prep for executive walkthroughs and was the general IT contact for any tech problems that would pop up in this building. Show less

Worked for the team responsible for setting up and testing the Windows 8 store backend server infrastructure. My responsibility was for the setup and maintenance of multiple server environments for testing and development. Duties included; racking, wiring, and getting new servers setup. In addition I had to respond to setup requests in a timely fashion since developers needed environments setup to do their dev and testing work.

Testing current and upcoming accessories, hardware, and software for the xbox accessories team.

Currently Testing a new gateway for AT&T wireless services (MediaNet) on all supported and upcoming AT&T Cellphones.

Responsible for the WHQL test of networking devices and drivers for Inbox (included with windows) of Win7.

I worked on the team at Xbox that was responsible for the repair & refurbishment (R&R) of consumer and employee Xbox360's and Zune media players.Responsible for failure analysis of Xbox 360 hardware problems, repairing custom test equipment on and off site, onsite repairs of VIP employee consoles, and testing the custom test suites for the Xbox repair/manufacture process.

Responsible for all equipment setup, teardown and technical support during Microsoft events and trade shows – primarily PC and Xbox configuration. Ghost imaging, wireless and wired networking, shipping and receiving, software and hardware troubleshooting.