Matt Cocker Email & Phone Number

Chesterfield

Business Analysis and Service Management on a day to day basis for the UK’s Leading mail Carrier specifically dealing with their Fleet Logistics and Compliance Reporting solution across the UK.Duties and Responsibilities Include: Using IT resources with the Management and Development / Deployment teams at an advanced level to create IT solutions for clients.Document any identified required changes and communicating these to the relevant colleagues / clients.Advising senior management.Training staff in how to use the new systems.Documentation and Maintenance of specifications for new work and updates to existing modules and reports within RedlandISDefinition of service level agreements (SLA’S) related to contracted services.Management of the IT Service Delivery team, taking responsibility for service desk, desktop support & application support.Ensuring SLA’s are achieved and client expectations are met (or exceeded).Building upon and expanding service relationships with clients.Ensuring quality and profitable services are performed to any agreed SLA’s.To ensure that systems, processes and methodologies as specified and agreed with the client are followed to ensure effective monitoring, control and support of service delivery.To provide reports to an agreed schedule (or on request), including management and account performance. Attendance at client service review meetings to discuss:Performance reportingService improvementsQuality and processes reviewTo develop and facilitate workshops and training courses.

Working within prospering IT & Business Inteligence Company, providing Business Analysis and Project support to all ongong products and new projects.Over 3 Years experience in a Business Analysis and Project Management environment which ensured the production of clear and concise requirements for projects or change management with an emphasis on project delivery within time and cost restraints using the Prince 2 methodology.Exceptional interpersonal skills often acting as a liaison between clients and development teams in order to ensure professional cohesion.Excellent working knowledge of Microsoft Office Tools: Excel, Word, MS Project, Visio, Outlook and SharePoint. Team player, focused on “Product Delivery and Quality Customer Service” Strong ability to; develop, plan, conduct requirements analyses, project planning / delivery and testing schedules whilst maintain a customer focussed vision to ensure that projects and changes are delivered to a high standard meeting all requirements often acting as the conduit to and from the business to identify the business needs of customers & change management then coordinating and managing change across projects or the whole business.

Worked as a Vehicle hire administrator, arranging the supply of hire vehicles to the Royal Mail Network to ensure continued levels of service were managed. This job involved dealing with RM Management and Hire compainies directly to ensure the vehicle fleet was managed to an optimum level and mail compliance was adheared to, further to the front line duties of this job the managing of damage claims and hire invoicing was covered.

Worked with CISG team from joining CSC as a suport analsyt in 2003 and progressed to day to day leadership of a team of 5 people supporting the WDM online application.Further roles included the direct project administration in realtion to the Schroders Bank project in 2005 and the managment of 4 temporary members of staff and thier expenses while the project was ongoing in london where i spent 5 days a week working face to face with the senior users to fulfill project requirements and document project risks.I also worked closely with the Early Life Support Team on several projects to produce helpdesk scripts to allow the 1st line analsyts to answer any call for new developements as they were implemented based on the knowlege scripts outlined by myself.

Bsc Hons, Mathematics, Visualistaion, Business,

Education record