Sales and Account Management to F2000. Creative closer experienced at managing complex sales of software (licensed and SaaS), managed services, BPO/KPO solutions, consulting, and professional services. Delivery / Account Management: Developed strong “trusted Advisor” Customer/Supplier relationships that leverage delivery capabilities to maximize revenue. Skilled at managing expectations while driving internal delivery efforts to address business issues. Established CSAT metrics and internal programs resulting in increased loyalty, sustained revenue and growth opportunities. Leader who has built and managed direct and in-direct teams from ten to forty-five. Hands on management style with a key focus on motivation and metrics.Specialties: Consultative Selling, Strategic Account Management, Managed Services, BPO, KPO, Strategic Sourcing, IT/Telecom Financial Management (TEM), Telecom Sourcing, Wireless Sourcing, Chargeback and Cost Allocations. Management & Leadership, Sales & Marketing, Account Management, Business Strategy, P&L Management, Facilities Management, Project Management, Business Start Up, Staff Development, Mentoring, Team Building, Interpersonal Skills