Matt Fox Email & Phone Number

Boston, Gb

Boston, Gb

Lincolnshire, England, United Kingdom - Nottinghamshire - Leicestershire - Cambridgeshire.

Responsible for leading 25 pet care centres (largest area in the business) across multiple regional locations to lead and deliver the business strategy and role model our values and behaviours. Being consumer centric and coaching the store colleagues at the heart of my day to day role.Develop and deliver strategic plans to deliver multiple KPI's - lead our ED&I strategy and support wellbeing through the team. Work with senior stakeholders and involved in wider business projects to help shape the future of the business and lead teams through change.

Newcastle Upon Tyne, England, United Kingdom, Humberside, North Yorkshire

Responsible for leading 23 stores and 14 Groom Rooms in the North East ranging from Hull up to Newcastle Upon Tyne. Supporting and inspiring the store teams to deliver exceptional levels of customer service, world class pet care standards and supporting our teams welfare. Working together as part of our better world pledge, leading change and developing the talent of the future.

Working as part of a proposition team across marketing, commercial, CRM and buying to drive and develop our strategy on Puppy, Kitten and Pet Care Plans.The Retail Ops Lead is the voice of the store estate & customer and heads up the operational aspect of the proposition team ensuring that retail leadership teams are given the tools to deliver a world class customer experience and the commercial teams are informed on improvements needed.

East Region

Leading a team of 5 area managers and c.130 stores, 85 groom rooms, responsible for leading and identifying business change. Working in collaboration with other ROD's and all business functions to find solutions to business opportunities, affect change, collaborate on initiatives and ideas, lead projects with wider business functions and setting our teams free to serve.

Lincolnshire / Leicestershire/ Nottinghamshire (18 Units 9 Groomers)

Pets At Home is the UK’s leading Pet specialist retailer, delivering pet expertise, service and innovative products through its growing network of 450+ retail outlets, 300+ Groom Rooms and 600+ Vet Surgery’s. The Area Managers are responsible for optimizing the performance of their given stores and groom rooms through excellent engagement, training and development of the store teams and colleagues and exemplary display of the company values. Reporting to the Regional Operations Director, Director of Retail Operations and Head of People

Peterborough, United Kingdom

• Deputising in the Absence of the Area Manager, ensuring that key business messages and change initiatives were communicated and implemented on the area through a multitude of communication avenues.From joining the business in 2009 I managed a multitude of different sights and size of business culminating in my Promotion to Senior Store Manager at the Peterborough Pets At Home store (one of the largest sites the business holds)Reporting to the Area Manager key responsibilities included delivering excellent customer service, maximising sales and the performance across all major KPI’s – all through building a highly engaged and high performing team, maintaining store standards in order to meet our customer’s needs ensuring that pet welfare is a top priority. Winner of Retail Week Store Manager of the Year Award for Midlands, Wales and South West in 2012.

Various Sites Across Lincolnshire

Starting my Retail Career at 16 years of age as a Weekend Part Time colleague and working my way through the ranks to Store Manager. Part of various projects throughout my journey from the BIG W concept to innovation and space planning to helping write an internal area manager progression document. Culminating in my last store of Skegness c£5m per year store.