Matthew Galvin Email & Phone Number

Calgary, Ab, Ca

Coached new hires on their first calls, and provided feedback to leadership.Maintained a CSAT of over 95% while regularly leading the team in number of tickets solved.Participated in multiple field trials, documenting bugs and feature requests for the development team.Solved technical and non-technical issues via phone, email, and live chat.Used Salesforce and Jira to document tickets and communicate with customers and other teams.

Calgary, Alberta, Canada

Managed $400k inventory by forecasting sales, identifying trends, and purchasing from multiple suppliers.Prepared purchase orders, verified invoices, and confirmed product delivery and quality.Administered multiple subscription products, including new subscriber communications and payment capture, monthly billing, and inventory reconciliation.Implemented digital tools for scheduling, timesheets and payroll.

Calgary, Canada Area

Built and developed a strong book of business with new and existing clients.Marketed to executive level decision-makers with a broad range of personalities and expectations.Used telephone and email marketing to build relationships and follow leads.Conducted in-person meetings with business leaders and represented Robert Half at industry events to establish my personal brand as an industry expert.Managed ongoing assignments, maintained communication with clients and placed candidates, and coached performance.

Calgary, Alberta, Canada

Successfully redeveloped multiple beverage programs to be more engaging, efficient and profitable, while still telling the story of their restaurants.Integrated new technology across different business areas to expand menu offerings with new ovens, improve guest experience with smart signage, and minimize labor cost with cloud-based scheduling software.Responsible for all areas of the business, including cost control, menu development, hiring, training, scheduling, coordinating events, and managing inventory.Developed and proposed a comprehensive training program covering all aspects of service, company culture, and new-hire processes.Authored a substantial business report analyzing two years of guest feedback that proposed a method of tripling guest recommendations.

Gloucester, United Kingdom

Opened the new Gloucester Quays restaurant as a core team-member.Produced print materials for guest communication consistent with the brand’s design principles and voice.Was involved with the roll-out of a new till-system to be implemented across property.Trained team members in all aspects of guest service, including bartending and service recovery.

Orlando, Florida Area

Was selected for, trained by and certified in the lauded Disney Trainer program.Delivered warm, personal service to international guests at the busiest bar on property with sales of US$60,000 a day.Adhered to the stringent Disney Service Standards to deliver excellent guest experience.• The Four Keys – Safety, Courtesy, Show and Efficiency.• Traditions – Disney's exemplar culture and heritage training in use since 1955.Represented UK culture and heritage, engaging guests in dialogues about the UK.Assisted guests with vacation planning, offering advice and recommendations on making the most out of their visit.Member of the UK Pavilion Safety Committee

Gloucester, United Kingdom

Consistently achieved and greatly exceeded sales and customer service targets.Coached new team members in use of systems and sales techniques.Communicated with customers to create a great experience, demonstrating products to customers of all ages and skill levels.Responsible for shop floor management, including end-of-day banking and conflict resolution.

Btec Certificate, Creative Media Production

Studied media technique and theory, in particular advertising, graphic design and production management. Frequently worked with other.

High School Education, Higher Education/Higher Education Administration