Matt Jacobson Email & Phone Number

United States

Big Cloud Consultants leads your digital transformation with prowess in Microsoft 365, SharePoint, Azure, Power Platform, and Cloud Solutions. We specialize in transforming cloud and hybrid workplaces, employing an effective methodology of assessment, action, and delivery, tailored to your objectives. As an esteemed member of the IAMCP and Cybersecurity Tech Accord, we set industry standards with customer satisfaction as our defining value. Through our comprehensive Microsoft services, we establish a solid, user-friendly technological foundation for your organization. We're not just consultants; we're partners propelling your success with our expertise in: • Microsoft 365 Adoption• Microsoft 365 Migration • Microsoft Exchange Consulting • Microsoft Project Server • Microsoft SharePoint Online • Intranet Branding & Design • Intranet Migration & Upgrade • Enterprise Collaboration • Microsoft Teams • Microsoft Azure • Microsoft Teams Direct Routing • Microsoft Power Platform Learn more about our services at https://bigcloudconsultants.com

Greater New York City Area

Product manager and owner. Designed, developed and launched digital products to solve problems for the radio industry. • PromoSuite Next, industry-standard promotions management platform• Electronic IRS W-9 management - digital signature capture, encrypted storage• Mobile signature capture mobile app for iOS/Android/Kindle Fire • National Contesting platform - ability to manage national contests and winners from one location• National Emails Alerts platform with localized station branding• Secure API access for year-end 1099 generation across stations and markets• Advertiser CRM, tracking contacts and gifts, such as concert tickets, provided to clients• PromoSuite Web, WordPress-based CMS• Integration with WideOrbit on-prem radio automation system to include cloud-based PromoSuite Next on-air schedule and listener database• Storm Center to manage school/business closings for broadcast and ability for audience to subscribe to school-specific text alerts. Successful groups monetized business listings for 10x ROI over subscription

Greater New York City Area

Cross-functional leadership role with Client Success, Product, Sales, and Marketing. • Coached client services team through product rollouts, renewals, relationship building, training, support, and professional development. • Defined customer engagement strategy, developing OKRs and measurable KPIs (ex: weighted scores, usage data, outreach).• Conducted user-interviews from large national media corporations to small family-owned radio stations, synthesized user feedback into requirements, user stories, and specs. • Designed and implemented end of life strategy to retire products being extended/replaced.• Generated documentation and FAQs.• Implemented weekly health check with Sales and Marketing, demoed new features, consulted on strategy. Collaborated on product positioning, including web, social, blog posts, and print.• Managed production and creative teams to launch and maintain internal and customer websites using inhouse CMS and WordPress. • Managed critical accounts ensuring successful first impression, long-term experience. Retained accounts such as CBS/Entercom, Rogers Media, and Univision through multiple multi-year renewals.

Greater New York City Area

Built relationships with clients and managed accounts through onboarding, support, and renewal, • Consulting and support for Promotions Management CRM, Email Marketing, and Website CMS.• Collaborated on website analytics, contests, digital sales, podcasts, social campaigns, and web content.• Conducted user interviews and collected feedback.• Early strategic planning of new product lines.• Increased overall client retention 30%.• Produced email newsletters sent to clients.

New York City And Los Angeles

• Developed digital campaigns with influencers and fan sites, including email campaigns and branded content.• Wrote, shot, and produced video content for AOL Games, MTV, and Sony.• Developed strategy for new and unreleased games, such as GTA, Metroid, Zelda, DragonBall Z, Everquest, Oddworld, etc.• Executed content marketing and influencer marketing strategies.

Buffalo/Niagara, New York Area

Built a web presence and brought online the largest independent student newspaper in New York State, with a 3x weekly circulation of 10,000. • Designed and built a custom public-facing website and custom CMS from conception, to design, and ongoing maintenance using HTML, CSS, PHP and an Oracle SQL database.• Conceived, secured, and managed custom URL, email addresses, and aliases.• Researched, wrote and published guest columns.

Ba, Media Study - Digital Media

Activities and Societies: Developed Dept. of Media Study’s website and custom CMS. Organized Intramural Softball for 8 seasons.

Education record

Activities and Societies: Cisco Networking Academy (CCNA prep), Varsity Baseball, Amateur Astronomers Association NYC, SciCD digital.