Matt Jacobson Email & Phone Number

United States

• Big Cloud Consultants leads your digital transformation with prowess in Microsoft 365, SharePoint, Azure, Power Platform, and Cloud Solutions. We specialize in transforming cloud and hybrid workplaces, employing an.
• Microsoft 365 Adoption
• Microsoft 365 Migration
• Microsoft Exchange Consulting
• Microsoft Project Server
• Microsoft SharePoint Online

Greater New York City Area

• Product manager and owner. Designed, developed and launched digital products to solve problems for the radio industry.
• PromoSuite Next, industry-standard promotions management platform
• Electronic IRS W-9 management - digital signature capture, encrypted storage
• Mobile signature capture mobile app for iOS/Android/Kindle Fire
• National Contesting platform - ability to manage national contests and winners from one location
• National Emails Alerts platform with localized station branding

Greater New York City Area

• Cross-functional leadership role with Client Success, Product, Sales, and Marketing.
• Coached client services team through product rollouts, renewals, relationship building, training, support, and professional development.
• Defined customer engagement strategy, developing OKRs and measurable KPIs (ex: weighted scores, usage data, outreach).
• Conducted user-interviews from large national media corporations to small family-owned radio stations, synthesized user feedback into requirements, user stories, and specs.
• Designed and implemented end of life strategy to retire products being extended/replaced.
• Generated documentation and FAQs.

Greater New York City Area

• Built relationships with clients and managed accounts through onboarding, support, and renewal,
• Consulting and support for Promotions Management CRM, Email Marketing, and Website CMS.
• Collaborated on website analytics, contests, digital sales, podcasts, social campaigns, and web content.
• Conducted user interviews and collected feedback.
• Early strategic planning of new product lines.
• Increased overall client retention 30%.

New York City And Los Angeles

• Developed digital campaigns with influencers and fan sites, including email campaigns and branded content.
• Wrote, shot, and produced video content for AOL Games, MTV, and Sony.
• Developed strategy for new and unreleased games, such as GTA, Metroid, Zelda, DragonBall Z, Everquest, Oddworld, etc.
• Executed content marketing and influencer marketing strategies.

Buffalo/Niagara, New York Area

• Built a web presence and brought online the largest independent student newspaper in New York State, with a 3x weekly circulation of 10,000.
• Designed and built a custom public-facing website and custom CMS from conception, to design, and ongoing maintenance using HTML, CSS, PHP and an Oracle SQL database.
• Conceived, secured, and managed custom URL, email addresses, and aliases.
• Researched, wrote and published guest columns.

Ba, Media Study - Digital Media

Activities and Societies: Developed Dept. of Media Study’s website and custom CMS. Organized Intramural Softball for 8 seasons and.

Education record

Activities and Societies: Cisco Networking Academy (CCNA prep), Varsity Baseball, Amateur Astronomers Association NYC, SciCD digital.