Matt Micale Email & Phone Number

Carson City, NV, US

Berkeley, California, United States

Bay Area

---Tripled client base in three years based on customer service skills, listening to the clients’ needs, and assisted in the growth of multiple businesses.---Overcame adversity by underselling and over delivering.---Oversaw 5 employees who reported to me in regards to work load, call backs, drop offs, and pickups.---Delegated daily work load according to.

Concord, California, United States

San Leandro, California, United States

Installs, troubleshoots, resolves and tracks routine to moderately difficult technical problems relating to the maintenance of desktop computers, displays, printers and other hardware and software including mobile devices; may assist with network and server problems;Performs maintenance, testing and troubleshooting on computers; responds to and resolves.

San Francisco, California, United States

Help troubleshoot issues on our global IT Helpdesk Provide day to day support for our Call Center operationsMonitor internal IT support channels and support employees requests onsite or remotelyProvide day-to-day support and troubleshooting of Mac/PC systems, mobile devices, office printers, A/V and Video Conferencing systemsTroubleshoot issues effectively.

San Ramon, California, United States

Pleasanton, CA

---Support Enablement(iCentera), CPQ, SPM, and WorkFlow products, along with internal support for Enablement---Provide phone and email assistance to customers---Researches, analyzes and troubleshoots to diagnose and resolve technical problems---Communicate to clients status, concerns and issues to management, when necessary---Input information into.

Pleasanton, CA

---Staffed by Nelson Staffing Solutions---Product support for Enablement(iCentera), Sales Enablement software---Receive emails from customers about specific issues, problems, or suggestions---I would also request all vital information about the problem so I may better understand the issue and trouble shoot the problem better---I would attempt to replicate.

Dublin, CA

---Work in Best Buy location and drive sales of Comcast's services including HDTV, high speed internet and digital telephone services.---Interface with customers, answer questions relating to products and services, billing, and all other issues and concerns.---Correct customer billing discrepancies, prepare work orders, arrange for service appointments.

---Answer inbound calls regarding billing, service packages, pricing, products and features.---Understand and comprehend sales performance reports including: phone metrics, sell-in and upgrade percentages.---Been active in huddles and meetings in regards to upcoming promotions, other selling opportunities, and Comcast news.---Advised as a temporary lead to.