• Responsible for overseeing a diverse portfolio across 10 states, ensuring alignment with company goals and driving growth across multiple markets.• Skilled at building strong relationships with stakeholders, effectively communicating strategies, and securing buy-in to achieve desired results.• Successfully implement company-wide initiatives, ensuring consistency and alignment with overall business objectives.• Mentor and coach team members, fostering a culture of continuous improvement and professional growth.

• Oversee a portfolio of clients, acting as the primary contact for all technical inquiries.• Cultivate and maintain robust client relationships, ensuring a deep understanding of their technical requirements and providing tailored solutions.• Deliver prompt and effective technical support, resolving client issues efficiently.• Coordinate with cross-functional teams, including Product Management, Engineering, and Sales, to address client needs and resolve any issues.• Maintain an in-depth knowledge of the company’s products, services, industry trends, and best practices.• Develop and implement customer success strategies to ensure clients achieve their desired outcomes and remain satisfied with the company’s offerings.• Offer expert guidance on technical matters, such as product integrations, API usage, and troubleshooting.• Monitor client usage and adoption of the company’s products, identifying opportunities for upselling and cross-selling.

• Multi-Unit Manager that has recruited, hired, coached, developed 31 Project Managers, 38 Independent Sellers and 5 Design Managers across 5 states• Influences P&L Expectations and outcomes for a 56+ Million dollar enterprise vertical.• Uses Dynamics 365 and other tools within a CRM environment to create lasting meaningful interactions with clients within the market.• Influences, and maintains the proficiency of a Senior Market Director, four District Managers, and 40 General Managers across 5 states.• Utilizes data, analytics, and local marketplace insight to define customer share, identify marketplace opportunities/gaps. Then effectively communicates recommended actions to supporting leaders and partners • Manages Retail and Field Expectations while building and maintaining strong cross functional relationships with corporate partners.• Uses insight-driven research connecting broad market trends to deliver company leading outcomes• Creates partnerships with external vendors to create growth in key profitable categories.• Teaches leadership development, P&L management, training techniques, and organizational culture to developing leaders within the organization.• Creates meaningful partnerships with Field leaders (GM and above) to drive Consult and Design proficiency, acumen, customer portfolio management, and business growth.• Mentors, supports, and guides Consult and Design Leaders to manage sales behaviors. IE: portfolio management, customer journeys, and business gap management.

• Managed recruiting life cycle from application to placement• Responsible for new account management as well as nurturing existing accounts• Managed sourcing and CRM tools to drive successful business outcomes for the enterprise• Partnered with business leaders, hiring, and recruiting managers to develop and drive a world class external recruiting strategy• Coordinated and conducted interviews with potential fills for new and existing openings.

The Magnolia Brand Manager is a Multi Unit Market position that is designed to both grow the business and develop the employees within the Premium Electronics Space. I managed Market 5 which encompasses Washington, Oregon, and Alaska.• Multi Unit Manager that directly managed a team of 19 premium sales managers across 4 states. Resulting in almost 18 million in direct revenue for the enterprise • Ensure market leaders understand and can execute premium sales strategy.• Accountable to P & L outcomes for a 40 million dollar Magnolia portfolio. • Responsible for executing the operational strategy, top line revenue growth and profitability in the Premium Home entertainment category.,• Trained and developed in store managers and Magnolia employees in Best Buy’s premium portfolio.