As Senior Manager of Technical Product Management, I have directed the evolution of a dynamic, acquisition-driven product portfolio by focusing on innovation, market responsiveness, and customer satisfaction. Leading a team of Product Owners and Designers, I've supported them in translating market insights into actionable plans to deliver high-quality products that meet the highest standards and anticipate future demands.By promoting a culture of excellence and utilizing industry best practices and agile methodologies, I've created a framework that allows TCP Software to secure lucrative B2B opportunities across several sectors. We've accelerated growth, enhanced productivity, and maximized revenue potential through tactical resource allocation and alignment with our business goals. In addition, we’ve restructured our client commitments process and streamlined workflows. I’ve also played a key role in boosting team morale and fortifying our reputation as a trusted partner capable of meeting client expectations. Moreover, by executing innovative strategies, we've guaranteed a cohesive brand experience that drives engagement and maximizes sales conversions across our entire product portfolio.Furthermore, I've directed efforts to augment integration capabilities with additional third-party products and services, providing opportunities to penetrate additional verticals and leverage new partnerships for continued growth.

In this position, I played a crucial role in the development and deployment of strategies for targeted growth to drive business transformation and improve processes. Guiding projects from conception to implementation ensuring that initiatives aligned with organizational goals and addressed all challenges. One of my notable accomplishments includes the formulation of an IDX integration for a real estate firm that significantly enhanced search capabilities and increased sales opportunities. By establishing automated systems for the delivery of contracts, addendums, and compliance materials, I streamlined operations, decreased manual effort, and optimized accuracy, thus bolstering overall efficiency and compliance within the organization.Finally, is the design and rollout of an automated drop-shipping system for an online retailer, leading to increased sales and revenue. We witnessed better order processing, faster delivery times, and improved customer satisfaction.

Having been promoted to manage the establishment of a DevOps organization, I was responsible for coordinating collaboration between development, product and operations teams, streamlining the software delivery process, and improving overall efficiency. This initiative accelerated release cycles, reduced deployment risks, and ensured continuous integration and delivery, ultimately driving higher quality products and increased customer satisfaction. I also spearheaded talent acquisition and coaching initiatives to cultivate a high-performance culture with a continuous focus on developing scalable, reliable, and compliant solutions.During my tenure, we carried out new product development and enhancements by while restructuring workflows and implementing automation and machine learning, which not only minimized operational costs but also provided scalable solutions that could adapt to varying business needs. Additionally, I implemented comprehensive systems monitoring to enable early detection of performance issues and established protocols for swift remediation to mitigate client impact. This approach enabled seamless coordination among cross-functional teams, guaranteeing that our projects were delivered on time and within budget. Through dedicated teamwork, we fortified our position in the market and solidified our reputation as a leader in innovation and customer satisfaction.

As the leader of a global team, I orchestrated the creation of an innovative product roadmap that seamlessly incorporated cutting-edge technologies with client-oriented solutions. Facilitating this endeavor, required the adoption of an agile framework that allowed the design and rollout of a new enterprise platform, replacing a legacy system used by thousands of clients and positioning our company for future success and transformation. By Through meticulously management of an evolving product backlog we successfully maintained a steady pace of progress, capitalizing on emerging market and sales opportunities. Additionally, we decreased operational and opportunity costs while guaranteeing Minimum Viable Product (MVP), and customer value in every release. Clients were successfully migrated to the new platform with minimal effort, while receiving enhanced security and an optimized user experience based on A/B testing, usage data, and customer feedback. New back-office features, as well as workflow management and OCR/ICR capabilities were introduced to reduce errors and accelerate processes. These efforts enhanced our competitive edge in the market for both existing and prospective clients.Through my strategic leadership, we transformed our underperforming Help Desk into a high-performing Product Support group augmented by tools including in-application guidance, virtual assistants, and live chat. I also implemented skill enhancement programs, staffing adjustments, and talent recruitment, resulting in elevated efficiency, and improved customer interactions. This transformation underscored our commitment to delivering top-notch support to our clients, reinforcing our reputation as the industry leader, which was reflected in our NPS, retention, and sales figures.

Initially hired into a flexible role to address a variety of product, process, and organizational challenges.• Conducted independent quality assurance testing on the customer-facing platform, identifying defects and correcting product documentation errors.• Developed standardized test cases and documented enhancements for both client-facing UI and back-office tools.• Reviewed and documented internal processes, focusing on accurately capturing the current state and identifying pathways to an optimized future state.• Implemented performance metrics monitoring and quality assurance programs to ensure continuous improvement.• Provided opportunity analysis and supporting documentation for government relations initiatives.• Established a Project Management Office (PMO) to handle requests, evaluate business cases, allocate resources, and manage outcomes effectively.

I led pre-sales discovery projects built product roadmaps, and developed product integrations that facilitated unprecedented growth within downmarket, mid-market, and Fortune 500 clients. Facilitated relationship with integrated partners, industry/segment networks and directed eLinks and PayrollConnect teams.