Matt Ward Email & Phone Number

Charlotte, North Carolina Area

• Provide technical support to end users on a variety of technical issues • Responsible for troubleshooting and designing IT solutions for employees utilizing software and hardware portfolio• Identifies, researches, and resolves technical problems• Document and escalate issues, work with various departments to resolve them as quickly and efficiently as possible• Design and foster an IT environment that promotes efficient workflow while minimizing down time• Track IT issues, record problem and resolution details in the remedy ticketing system

Charlotte, North Carolina Area

• Implemented, monitored and maintained accounts payable and receivables systems • Processed general ledger data entry and prepared month end customized and automated report• Established inventory tracking and control procedures to achieve organization’s business objective• Initiated new business development activities and maintained excellent relationships with customers

Charlotte, North Carolina Area

• Managed collection activities including consulting with customers on loan payments for past due accounts• Validated and verified loan application information; comparing application information to system input; and analyzed supporting documentation• Evaluated the customer’s account while balancing the customers needs with company policies and procedures• Used tactful negotiation skills to resolve past due balances and complete settlements when necessary• Oversaw and managed the daily activities of 3-4 sales representatives• Analyzed training and development requirements of team members and conducted training seminars Perform business to business sales calls• Responsible for underwriting installment loans up to 10K

Charlotte, North Carolina Area

• Manage the overall operations of the branch including all phases of lending, collecting and directing office staff• Supervise my team providing leadership and direction to all team members, assisting team members in providing quality customer service• Consistently produce top results ranking in the top 10 out of 80 branches related to production results• Train and evaluate team members to increase their development, efficiency and productivity, facilitate improvements while working to achieve monthly goals and targets• Oversee the retention and maintenance of existing accounts as well as developing awareness of additional sales and customer service activities• Manage collection activities including consulting with customers on loan payments for past due accounts• Ensure compliance with state and federal lending regulations and company policies• Minimize delinquent debt through collection activities by telephone• Prepare and assemble reports for remittance, and for branch record-keeping

Fort Mill Sc

• Managed multi-million-dollar receivable portfolio and improved client retention rates• Oversaw collection from delinquent accounts and achieved delinquency collection goals within time frame• Compiled and reported all bad debts and credit losses on a quarterly basis• Monitored delinquent accounts carefully and coordinated collections with third party contractors• Utilized skip tracing tools to locate past due customer’s information and records• Promoted to a telecommuting (work from home) program accepting inbound and making outbound customer calls

Charlotte, North Carolina Area

• Processed, approved and completed pre-closing tasks required to manufacture a loan in compliance with company and industry standards• Prepared required credit reports, appraisals and other documentation to complete loan files• Processed loan files verifying accuracy of documents received while managing a pipeline of 50+ loans utilizing LIS• Solicited business from builders, realtors and non-traditional sources such as collection agencies and manufactured housing companies• Counseled prospective and existing clients on home mortgage programs, rates, policies and guidelines• Analyzed financial and credit data to define customer needs to an appropriate loan program and level of risk

Charlotte, North Carolina Area

• Oversaw maintaining and developing relationships with mortgage brokers and consistently led multi-million dollars closed loans per month• Conducted training seminars consisting of updates to LTV, pricing matrix and functionality of Countrywide Mortgage programs to produce quality loans

Huntersville Nc

• Developed last place team into 8 consecutive months of top mid range dialer team• Collected delinquent auto loans including skip tracing and repossession• Managed, educated and motivated staff,administered reviews, and report cards to achieve maximum • performance and initiated appropriate specialized training to collect 200% of goal

Charlotte, North Carolina Area

• Supervised,developed, and evaluated and motivated staff of 75+ employees• Forecasting P&L for monthly budget of 75K• Developement of telemarketing and solicitation campaigns increasing production 250%• Distribution and tracking of leads generated for 12 office locations

Charlotte, North Carolina Area

• Responsible for generating and closing 12.5 million pipeline• Managed all aspects of accounting,app flow,payroll, and bonuses• Created and developed training programs for loan officers and processors• Negotiated vendor contracts for marketing campaigns

Charlotte, North Carolina Area

• Chosen by OVP for branch and business development special projects as needed for poorly performing branches• Coordinated solicitation/collection for 15 million branch loan portfolio• Highest insurance sales record in coastal branch division while consistently self generating and closing 1.8 million loan pipeline• Sourced, processed, approved and closed loans for maximum profitability

Certificate In Information Technology, 4.0/4.0

Electrical And Electronics Engineering