Matthew Smith Email & Phone Number

Edison, New Jersey, United States

The People Analytics team drives enhanced HR reporting capabilities by developing and scaling strategic initiatives. I lead a diverse group of data scientists and analysts, managing HR reporting and integrating data from over 150 vendors. We ensure our senior leadership and the Board receive strategic insights that strengthen workforce planning and organizational health.● Established credibility in reporting and analytics by presenting Board-level materials at Board meetings, directly influencing strategic decision-making while enhancing organizational health metrics across multiple Centers of Excellence.● Expanded surveying strategies and implemented data visualization tools, including AI chatbots that enhanced engagement measurement and DEI initiatives, leading to increased employee engagement and compliance with regulatory requirements.

Chicago, Illinois, United States

The role involved overseeing data governance, HR technology, and digital transformation projects to achieve strategic objectives. The analytics we shared informed Talent, DE&I, Total Rewards, and Engagement by translating the data into actionable insights. I established short- and long-term technology and analytical goals while driving the implementation of Business Intelligence solutions. ● Doubled team and created three COE’s, including People Analytics, HRIS, and PMO that drove timely project delivery and process excellence while also ensuring alignment with strategic priorities of key stakeholders, including DE&I and TA.● Managed $2.5M budget and executed 18-month roadmap that improved business operations and achieved operational excellence by delivering data-driven, game-changing solutions.● Executed wide range of client engagements within highly matrixed global organization which enabled clients to elevate teams and identify process improvement opportunities using people analytics as well as data.

Richmond, Virginia Area

Leveraging my extensive professional experience, I’m in charge of guiding Altria’s utilization of quantitative and qualitative to make data-driven talent decisions that enhance the overall business strategy. My job is to architect and drive the vision and roadmap for our People Analytics practice while also managing our staff, contractors, and offshore resources, including five direct reports. My scope of responsibility covers enterprise HR data architecture and infrastructure, reporting, visualization, and advanced analytics, including scenario design, models, text, and forecasting. ● Established Altria’s ability to leverage talent-related quantitative and qualitative data by creating department from scratch; identified and recruited staff, sourced offshore team, built relationships with vendors, and pioneered innovative analysis processes.● Strengthened DEI initiatives by conducing in-depth research across EEO and US Census data, studying historical hiring and attrition rates, and developing clear benchmarks to attract, recruit, and retain talent from underrepresented groups.● Enhanced overall operations by forging iron-clad relationships with cross-functional teams, including HR, L&D, Performance Management, Comp & Benefits, and Operations to understand business needs and execute ad-hoc projects.● Revamped employee survey strategy and quintupled number of enterprise-wide surveys sent to staff which bolstered employee engagement and achieved 60% higher take rate for exit surveys.● Streamlined workflows and slashed 75% from manual labor by implementing automated solutions, including Visier, Tableau, Power BI, Talent Neuron, and Glint.

Richmond, Virginia Area

As the Senior Manager, Talent Analytics, I was responsible for integrating our talent analytics function into the overall strategic plan. The role called on me to work closely business leaders and HR to interrogate, test, analyze, and report human capital insights. I developed a strategic agenda for the talent analytics practice, including infrastructure, tools, staffing, and roadmap. I also presented key trends and insights related to human capital to the CEO and board. ● Improved confidence in and quality of talent-related decisions by advancing usage of insights derived from demonstrative, prescriptive, and predictive data analytics. ● Leverage expertise and technology to streamline and simplify employee data and reporting systems, champion automation tools, and facilitate enterprise-wide adoption of self-service solutions.

Richmond, Virginia Area

In this role with Capital One, I oversaw the application and analysis of data to drive future insights and capabilities within Enterprise HR. It was on me to guide the development and continuous improvement of our Enterprise HR data systems to realize a modern digital data and reporting capabilities within a highly matrixed organization. I also created processes to generate KPI and business intelligence reports and results. ● Spearheaded implementation of new BI and self-service reporting tool (Oracle OBIEE) and achieved buy-in from internal clients which grew from few hundred users to 1K+.● Served as Agile Product Owner with direct responsibility for simplifying and transforming fragmented and siloed HR user tables, queries, and base information into new structured data-mart to foster analysis using BI Stack methodology.● Enhanced efficiencies and improve department-wide capabilities by influencing on/offshore, cross-functional IT to properly execute processes within production data system.

Richmond, Virginia Area

Earlier in my career, I managed all aspects of Capital One’s digital social media listening and monitoring initiatives. The role called on me to create a business plan, framework, costing, and functional roadmap. I analyzed social marketing campaigns and results, led enterprise projects, and managed vendor relationships. Additionally, I shared process business reviews with a C-level audience while serving as the Chief of Staff for the Emerging Channels Strategy Head. ● Played key role in increasing customer acquisitions, improving customer engagement, and enhancing product offerings by championing social media data usage, reporting, and acceptance efforts and outreach across enterprise.● Deployed first dedicated Social Media Command Center for American Financial Services Company to monitor marketing outcomes, respond to customer issues and crisis, and conduct market research.

Richmond, Virginia Area

Led Team of Data Analysts in Collections and Recoveries area of Capital One Bank supporting Small Business, Commercial and DDA (Demand Deposit Accounts). Managed Onshore and Offshore Resources.

Richmond, Virginia Area

Developed and led strategic initiatives based on forecasting, hypothesis testing, data analysis, and statistical modeling techniques

Richmond, Virginia Area

Audited various Lines of Business and Operations within Capital One to promote compliance with regulations and foster internal relationships promoting good customer experiences

Executive Education: Strategic Thinking

Management Information Systems

Mechanical Engineering