-Maximized profits for owners by using dynamic pricing strategies to increase YOY revenue.-Assisted the CAM with administrative tasks related to the community association, e.g. mailings, board meetings, and voting.-Booked reservations for high-end luxury condominiums and facilitated check-in and outs, coordinating cleaning schedules and ensuring guest satisfaction to the highest levels.-Maintained prompt communications from guests and owners through booking portals such as VRBO, Airbnb, and Expedia.

-Responsible for overseeing all aspects of multiple 600-unit self-storage properties, including customer service, sales, and marketing, while minimizing controllable expenses related to facility budgets.-Achieved financial expectations, collections, and revenue management, evaluated and oversaw capital improvements to the property.-Kept YOY occupancy high and ARS low by offering high levels of customer service and effective communication with tenants, leading to NOI growth year after year.-Minimized risk and liability through regularly scheduled audits, review of all delinquent accounts, and oversight of all R&M needs. Reduced expenses across the district to increase Net Operating Income.-Worked with FSM to oversee the implementation and completion of all capital expenditures and improvements.

-Processed guest registrations, including collecting payment, adjustments, and check-outs.-Responded to guest needs, special requests, and complaints.-Performed nightly audits of guest folios and end-of-day paperwork.-Prepared room status reports for housekeeping.-Maintained and cleaned the lobby and bathroom as needed.

-Conducted interviews, trained new associates, and monitored the quality of customer service throughout the store.-Maximized sales and profits through effective merchandising, championing point-of-sale initiatives, and following company directives in loss prevention and inventory control.-Maintained exceptional community and customer relations through off-site events, book fairs, and community drives.-Assisted in the opening of new store locations with stock, fixture building, and IT.-Organized book signing events with high-profile authors including Laura Bush, Dan Brown, and Nora Roberts.-Coordinated with American Wholesale Book Company to purchase items for the SWFL Reading Festival in conjunction with the Lee County Library System, bringing in over $50,000/year in two-day sales for three years in a row.