-2023-2024 Top Talent-Trusted with TeamViewer strategic accountsBuild end-to-end solutions comprised of software, hardware and professional services. TeamViewer's complete solutions are designed to mitigate enterprise productivity and continuity risks by leveraging cloud infrastructure. We operationalize SaaS solutions developed for mobile devices like phones, tablets, and wearable devices from industry leading manufacturers.

• Responsible for building Customer Success Team to create and implement CS processes to drive improvement of end user experience and overall RealWear device and cloud utilizationo Develop process flow of CS into existing organizational structureo Define and implement new Customer Success metrics supporting device utilization, net promotor scores and user experience scoringo Broker inter-departmental and customer communication during RW Cloud launch, RW Hardware releases

• Enterprise Sales o Consistent top performing rep - highest achievement of 285% plan o Guided sales team through CRM implementations and forecasting model changes. o Executive presentations and hardware and software demonstrations• Solution Architecture o Develop use cases through brokering relationship between customers and 200+ independent software vendors including Microsoft, Cisco and Teamviewer. o Troubleshoot integrations by working with innovation groups and business leads to develop KPIs and build business cases. o Support IT approvals – communicating mobility management road maps and coordinating updates. o Develop training curriculum and implement feedback loops.• Brand Building o Identify and work with marketing groups to build compelling sales and marketing collateral. o Represent RealWear as SME speaker on wearable technology implementation at industry events.• Channel Partner Management o Conduct reseller product trainings, sales training, IT support