Customer Service Transformation Director
Current
Jun 2024 - Present
AeroLeads people directory · profile
Matthew Watson Email & Phone Number
Customer Service Transformation Director
at
Salesforce
1 work email found
@salesforce.com
2 phones found area 800 and 415
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Service Transformation Director
Location
Greater Melbourne Area, Australia, Australia
Company size
Who is Matthew Watson? Overview
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Quick answer
Matthew Watson is listed as Customer Service Transformation Director at Salesforce, a company with 1 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a work email signal at salesforce.com, phone signal with area code 800, 415, and a matched LinkedIn profile for Matthew Watson.
Matthew Watson previously worked as Manager, Tech Dept at Meredith Music Festival Pty Ltd and Global Head of Training & Enablement at Revolent Group. Matthew Watson holds Bachelor Of Computer Science from University Of Melbourne.
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Email format at Salesforce
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{first}.{last}@salesforce.com
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Profile bio
About Matthew Watson
Experienced architect and trusted technology leader with a proven 20+ year track record in delivering innovative, timely, transformative solutions with passion and commitmentSought after thought leader with deep domain expertise, technical skill, and the right level of business acumen to have rapid and long lasting impact with customers.Successful enterprise background working in multiple industries across several domains, developing relationships at an executive level.Motivated people leader and player/coach, able to develop and support a team to do the best work of their careers, and scale for future growthCertified Technical Architect (CTA) on the Salesforce platform.
Listed skills include Cloud Computing, It Service Management, Salesforce.Com, Itil, and 26 others.
Current workplace
Matthew Watson's current company
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Salesforce
14 roles · 24 years
Matthew Watson work experience
A career timeline built from the work history available for this profile.
Manager, Tech Dept
Current
Meredith Music Festival Pty Ltd
Joint head of Tech Dept for Meredith & Golden Plains music festivals, responsible for its network/internet, POS, traditional IT hardware, telephony, and live streaming/recording across festival windows. Product owner & application maintainer for year round systems including the Subscriber DB. Artist & Media Online Production Worlds; and managing.
Oct 2012 - Present
Global Head Of Training & Enablement
I led the global L&D team at Revolent, a talent creation & cloud enablement organisation for technology partners including Salesforce, Microsoft, Snowflake, and Google. In this role, I was responsible for our L&D strategy, partnerships, operations, and the design & delivery of our training provisions across APAC, EMEA, AMER, and LATAM. I also sat on the.
May 2023 - Mar 2024
Apac Service Cloud & Platform Solution Engineering Leader
I have the privilege of leading a team of 25+ amazing specialist pre-sales Solution Engineers for Service Cloud & Platform across APAC in 2019, and ANZ from 2020 onwards, specialising in supporting the business units of Service Cloud (Contact Centre & Field Service) and Platform across the region. Support & staff all local events including World Tour.
Feb 2019 - Apr 2023
Chief Customer Technology Advisor (Ccta)
Strategic pre-sales adviser to Salesforce’s largest APAC customer, working at the C-level to align our technology to their strategic ambition, guiding the account to the largest sales deal in FY19, and in Salesforce APAC history.Developed the target state architecture, visionary demos, best practice POVs, and communicated our vision & alignment all the way.
Mar 2018 - Mar 2019
Director, Service & Community Cloud Consulting Apac
Launched and grew a specialist professional services delivery team to 11 consultants across ANZ & Asia, focusing on thought leadership, domain expertise, "best in class" omni channel service and contact centre optimisation; and supporting Services bookings. Aligned product knowledge in Service Cloud with domain expertise to accelerate & elevate service.
Jul 2015 - Mar 2018
Senior Program Architect
Advisory post-sales role aligned to large strategic accounts with multi-cloud Salesforce footprints; providing best practice advice and guidance on architecture, design, governance, integration, data, and implementation. Worked with multiple large customers driving consistent YoY success & growth.
Mar 2013 - Jul 2015
Senior Technical Architect
Senior Technical Architect in the Customers for Life (CFL) organisation of Salesforce, responsible for identifying, defining, and prescribing functional and technical solutions to support complex business processes and enterprise architecture requirements. Fully certified on Salesforce including Certified Technical Architect (CTA)
Aug 2011 - Mar 2013
Solution Architect
Provide technical leadership and architectural guidance on BMC consulting engagements involving Remedy ITSM, leading all analysis & design activities and managing through to implementation
Feb 2010 - Jul 2011
Solution Architect
Part of Toyota's Enterprise Architecture team, providing technical guidance, design & leadership across all IT projects over $10k in spend, ensuring adherence to and optimal utilisation of architectural guidelines.
Aug 2008 - Feb 2010
Business Solution Architect
Technical lead for KPMG's largest ever IT project, the national implementation & rollout of their Electronic Document Management System (EDMS) to over 5,200 users across 7 offices.
Jul 2007 - Aug 2008
Application Developer
Remedy Application Lead, responsible for the end-to-end software development lifecycle (SDLC), including support & maintenance processes, development standards, roadmap and strategies.
Mar 2003 - Jun 2007
Remedy Consultant
Cms It Business Solutions
Remedy consultant for clients including Bureau of Meteorology, KPMG Australia, GlaxoSmithKline, National Australia Bank and Melbourne University. Included both pre and post sales responsibilities.
2002 - 2003
~1 yr
Graduate Application Developer
Powerlan
Graduate development role, working primarily with Java, IBM WebSphere and IBM DB2 until the transition to the Remedy business unit in August 2001.
Mar 2001 - Mar 2002
Team & coworkers
Colleagues at Salesforce
Other employees you can reach at salesforce.com. View company contacts for 1 employees →
EM
Emmanuel Mendoza
Colleague at Salesforce
Oshawa, Ontario, Canada, Canada
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JG
Jake Greenleaf
Colleague at Salesforce
Bellevue, Washington, United States, United States
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AC
Akhilesh Chunduri
Colleague at Salesforce
Hyderabad, Telangana, India, India
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KG
Kamelotte Gregory
Colleague at Salesforce
Greater Chicago Area, United States
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MC
Monica Carvalho
Colleague at Salesforce
London, England, United Kingdom, United Kingdom
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LG
Liza Goodsir
Colleague at Salesforce
Hoboken, New Jersey, United States, United States
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CH
Christina Hastings
Colleague at Salesforce
Santa Clara, California, United States, United States
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PG
Purushottam Ghimire
Colleague at Salesforce
Kathmandu, Bāgmatī, Nepal, Nepal
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AR
Anna Rhodin
Colleague at Salesforce
Greater Stockholm Metropolitan Area, Sweden, Sweden
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HH
Himanshu Hazarika
Colleague at Salesforce
Hyderabad, Telangana, India, India
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Emmanuel Mendoza
Colleague at Salesforce
Oshawa, Ontario, Canada, Canada
View →
JG
Jake Greenleaf
Colleague at Salesforce
Bellevue, Washington, United States, United States
View →
AC
Akhilesh Chunduri
Colleague at Salesforce
Hyderabad, Telangana, India, India
View →
KG
Kamelotte Gregory
Colleague at Salesforce
Greater Chicago Area, United States
View →
MC
Monica Carvalho
Colleague at Salesforce
London, England, United Kingdom, United Kingdom
View →
LG
Liza Goodsir
Colleague at Salesforce
Hoboken, New Jersey, United States, United States
View →
CH
Christina Hastings
Colleague at Salesforce
Santa Clara, California, United States, United States
View →
PG
Purushottam Ghimire
Colleague at Salesforce
Kathmandu, Bāgmatī, Nepal, Nepal
View →
AR
Anna Rhodin
Colleague at Salesforce
Greater Stockholm Metropolitan Area, Sweden, Sweden
View →
HH
Himanshu Hazarika
Colleague at Salesforce
Hyderabad, Telangana, India, India
View →
2 education records
Matthew Watson education
Bachelor Of Computer Science
University Of Melbourne
Education record
St. Joseph'S College, Geelong
FAQ
Frequently asked questions about Matthew Watson
Quick answers generated from the profile data available on this page.
What company does Matthew Watson work for?
Matthew Watson works for Salesforce.
What is Matthew Watson's role at Salesforce?
Matthew Watson is listed as Customer Service Transformation Director at Salesforce.
What is Matthew Watson's email address?
AeroLeads has found 1 work email signal at @salesforce.com for Matthew Watson at Salesforce.
What is Matthew Watson's phone number?
AeroLeads has found 2 phone signal(s) with area code 800, 415 for Matthew Watson at Salesforce.
Where is Matthew Watson based?
Matthew Watson is based in Greater Melbourne Area, Australia, Australia while working with Salesforce.
What companies has Matthew Watson worked for?
Matthew Watson has worked for Salesforce, Meredith Music Festival Pty Ltd, Revolent Group, Bmc Software, and Toyota.
Who are Matthew Watson's colleagues at Salesforce?
Matthew Watson's colleagues at Salesforce include Emmanuel Mendoza, Jake Greenleaf, Akhilesh Chunduri, Kamelotte Gregory, and Monica Carvalho.
How can I contact Matthew Watson?
You can use AeroLeads to view verified contact signals for Matthew Watson at Salesforce, including work email, phone, and LinkedIn data when available.
What schools did Matthew Watson attend?
Matthew Watson holds Bachelor Of Computer Science from University Of Melbourne.
What skills is Matthew Watson known for?
Matthew Watson is listed with skills including Cloud Computing, It Service Management, Salesforce.Com, Itil, Soa, Web Services, Remedy, and Saas.
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