Matthew Tan Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

• Carefully listened, understood and helped customers to improve their shopping experience
• Managed difficult customers with empathy, and helped in resolving conflicts by following conflict resolution techniques learnt at university and past work experience
• Helped in achieving store KPI’S by reaching out to customers and explaining them product features
• Aimed at selling a mix of high price and low-price items to increase the average spend
• Followed a service based approach to collect feedback from customers on a regular basis to improve store operations

Melbourne, Australia

• My role involves compliance and ensuring production of quality work, make sure everything is checked, compliant and reviewed before implementation.
• Creates and documents workflows and processes to ensure efficient and effective business operations. Enhances existing processes and responsible for change management throughout the organisation.
• Assist in KPI and operations management along side the operations manager to ensure that sales and marketing coordination across the business. Helps in resource management, agenda meeting coordination, and campaign.
• Ensures that all general administration tasks are carried out on a daily basis and ensure that business processes are being followed and compliant.
• In charge of campaign management, investor portal setup, client onboarding and ensuring that all marketing services are up to date, all promotional materials are compliance checked and all business processes are.

Melbourne, Australia

• Pioneered a management consulting project in partnership with La Trobe Business School to help Akkary Fine Foods improve their performance by recommending solutions to resolve their main challenges.
• Collaborated with the owner and a team of four to develop the brand and improve the marketing strategies of the business
• Regularly gathered feedback from the client and my peers to improve the project outcomeAkkary Fine Foods
• Akkary Fine Foods is a food business dedicated in producing a new alternative to traditional snacks using the flagship brand Finz Crisps
• Akkary Fine Foods has been featured by FIAL (Food Innovation Australia) as one of the Top 50 innovative food companies and the product Finz has been identified as having real potential by the government business ideas.
• The main challenges I worked on as a management consultant for Akkary Fine Foods was to increase brand exposure and customer reception of the product. I was also tasked to increase customer awareness and branding of.

Philippines

• PLDT
• Managed all digital campaigns and advertising (ATL) for PLDT (the biggest telecommunications company and digital provider in the Philippines)
• Served as the primary point of contact of the agency and the client for all marketing and advertising campaigns
• Designs the campaign brief and leads the agency’s ideas presentation.
• Managed a portfolio of the client’s account and monitoring the ongoing activities related to them
• Led a team of 3 account executives in handling the PLDT and Smart rebranding, this was a 3-month project to rebrand the company by changing the company logo, change the company name, consolidate shared capabilities and.

Philippines

• Pioneered the merchandising planning team of Uniqlo Philippines with 3 other store managers
• Tasked to manage all men’s and women’s outerwear, tops, knitwear, innerwear and loungewear
• Effectively worked with the inventory team and marketing team to promote special offers and promotional items to increase sales in-store and sell-out seasonal items before the cut-off date
• Figures out what products customers would like to buy and take responsibility for these products from the planning and production phases, all the way up to when it is sold
• Involved in planning the whole product line-up for the upcoming season and the next year. This includes choosing the product range by colour and SKU, volume, and production and delivery schedules
• Ensures that the stores always have the right amount of inventory

Philippines

• Successfully opened the 7th Uniqlo store in the Philippines with a team of 2 assistant managers, 2 manager candidates, and 60 staff members
• Maximises sales opportunities and profitability of my store through the highest possible level of customer service, visual merchandising, sales formation and sales floor
• Manages in-store recruitment and staff training and development
• Responsible for planning and execution of sales plan depending on the changing trends and needs of the market
• Effectively managed store inventory and stock levels and achieve the ideal inventory turnover while achieving monthly and annual sales targets.
• My store won the best in customer service for the whole Philippines for the year ending 2014

Philippines

• I worked as a UMC (Uniqlo Manager Candidate) in a large-scale store (high sales store) with at least 80 staff members.
• Handles day to day store operations and selling initiatives
• My role is mainly focused on driving sales and profitability of the store, build and manage a team of sales assistants, lead through innovation and change and thrive in a global work environment
• Monitors and develops work schedules for all staff, assesses effective visual merchandising layouts and manages inventory levels and proposes solutions that benefits the store
• Supervises, motivates and develops the team to ensure employee retention and successfully delivers Uniqlo’s fundamental principles of customer service

Master Of Business Administration (Mba), Business Administration And Management, General

Bs Management, Business Administration And Management, General

Activities and Societies: Management Engineering Association, Ateneo Student Exchange Council, Ateneo Management Association Ateneo.