Oliver Matas Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Provided remote banking support to National Business centre customers, helping them to start, run, and grow their businesses.
• Utilized CRM tools to track, manage, and action a wide variety of tasks simultaneously.
• Delivered high-quality customer service to a diverse range of small business customers, meeting assigned performance targets.
• Engaged in needs-based conversations and cross-selling, enhancing customer relationships and identifying additional needs.
• Developed a strong internal network, collaborating with specialist teams to support customer requirements.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Achieved the highest NPS score among bankers, earning the Customer Excellence Award.
• Built strong relationships with customers through inbound and outbound calling initiatives.
• Demonstrated expertise in understanding customer needs and providing tailored solutions.
• Managed customer expectations and ensured a positive overall experience.

Melbourne, Victoria, Australia

• Achieved the highest NPS score among bankers, earning the Customer Excellence Award.
• Built strong relationships with customers through inbound and outbound calling initiatives.
• Demonstrated expertise in understanding customer needs and providing tailored solutions.
• Managed customer expectations and ensured a positive overall experience.

Melbourne, Victoria, Australia

• Provided comprehensive student support services, managing complaints and inquiries.
• Collaborated on implementing CRM solutions, defining business requirements, and designing sales processes.
• Administered user roles with a high adoption rate, contributing to efficient customer relationship management.

Melbourne, Australia

As a Student Services Officer I provided support, counseling and customer service to international students. I was the first point of contact for the students. I was in charge of the mian administrative activites in a high pace office evironment. I was involved in the omplementation project of 2 CRM Softwares (RTO Manager and Hubspot).

Melbourne, Australia

• Founded and managed a student accommodation business, achieving significant growth in a short period.
• Implemented streamlined CRM processes for onboarding, establishing partnerships, and maintaining low vacancy rates.

Melbourne, Australia

Provided consultancy to real estate Agencies for strategic HR and recruitment.Utilised customer service and selling techniques to increase company revenue: - Cold calling to Directors of Real Estate Agencies to offer recruitment and consulting services.- Converted prospecting leads into business solid long term business relationships. - Drove a 50% client.

Melbourne Y Alrededores, Australia

• Led a team of 35+ Leasing Consultants, setting records for leased apartments.
• Managed customer relationships, demonstrating conflict resolution skills and executing administrative duties efficiently.
• Implemented and administered CRM solutions, achieving significant administrative efficiency.

Melbourne Y Alrededores, Australia

Delivered excellent customer service, identifying clients needs and requirements and offering accommodation solutions. Managed high volume of incoming calls (up to 500 calls per day), emails and walk in enquiries. Administered a portfolio of up to 100 rental properties.

Melbourne Y Alrededores, Australia

I was involved in two main projects: Victoria Street Gateway Project Risk Assessment; two risk assessment workshops were conducted and prepared risk assessment report and risk register, and Hilton on the Park Risk Assessment; mechanical condition assessment of facilities and equipment, and preparation of safety procedures.

Caracas, Venezuela

TROLK C.A. is a B2B sales promotion agency that provides service to corporate clients such as COLGATE Palmolive, PEPSICO Venezuela and Polar Industries (biggest food manufacturer in Venezuela). The company's goal is to provide sales promotion services in 24 states of the Venezuelan territory, by planing and executing Sales Promotion Projects. I was in.

Caracas, Venezuela

I was in charge of managing a team of up to 140 staff members to execute visual merchandinsing strateties for our client in the Points of Sale (POS) in Caracas (Venezuela's Capital City). Acount Management of 3 main clients. Management, training and mentoring. Logistics and route optimisation to visit POS efficiently across the City.

Caracas, Venezuela

Final Industrial Project for my engineering degree at Empresas Polar (largest Brewery and Food a Beverages manufacturer in Venezuela). Tittle: Optimization in the consumption of chemical products used on the Cleaning In Place (CIP) activities of production equipment at Polar’s Brewery.

Master Of Engineering (Manufacturing), Manufacturing Engineering, Distinction

Studies completed on July 2014. • The master is focused and specialized on new technology, customer expectation and global competition. •.

Bachelor Degree, Production Engineering

• Organisation, planning, control and continuous improvement of manufacturing processes of products and services. • Optimization of.