Matteo Azzarelli Email & Phone Number

København, Capital Region Of Denmark, Denmark

· Manage a 130+ customer portfolio · Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them · Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product, and Sales teams. · Successfully discover new revenue opportunities. · Ensure the customer utilizes their paid subscription fully. · Be responsible for key customer success metrics, including QBR… Show more · Manage a 130+ customer portfolio · Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them · Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product, and Sales teams. · Successfully discover new revenue opportunities. · Ensure the customer utilizes their paid subscription fully. · Be responsible for key customer success metrics, including QBR, Pipeline generation, churn, and NPS Show less

København, Capital Region, Denmark

Results: Assisted in customer acquisition worth 48679.24€, helped solve 90% of administrative errors accumulated over the years and improved processes to make business operations smoother, established a partnership with an international agent and helped gather information and negotiate with 3 other agents from different countries.· Accurate assessment of potential expenses of customers' IP rights portfolios· Retrieve data from public databases· Database and Hubspot management… Show more Results: Assisted in customer acquisition worth 48679.24€, helped solve 90% of administrative errors accumulated over the years and improved processes to make business operations smoother, established a partnership with an international agent and helped gather information and negotiate with 3 other agents from different countries.· Accurate assessment of potential expenses of customers' IP rights portfolios· Retrieve data from public databases· Database and Hubspot management, filing invoices and credit notes, create and update price estimates.· Manage and Maintain the company's databases, documents, and records· Develop and Implement workflows · Establish, Implement, and Conduct best practices· Manage external relationships with accuracy· Implement new processes and solve a variety of operational issues.· Seek and find the information needed, selecting good and reliable sources to support organizational planning, market expansion, and sales efforts. Show less

Aarhus, Middle Jutland, Denmark

Results: Provide a comprehensive roadmap for a long term, sustainable, business strategy focused on project selection and funding· Get a comprehensive overview of the foundation· Gain insight into the needs of the clubs/stakeholders· Provide an overview of possible sponsors and partners· Develop a communication plan

Aarhus, Middle Jutland, Denmark

· Excellent customer service to the public to ensure a welcoming and professional environment· Ensured client satisfaction· Proved conflict-resolution mastery maintaining compose and professionality· Time-management and multitasking, serving +60 customer at the same time · Communicated effortlessly in English and different languages (Italian, Spanish, French)· Clarification, summarising and paraphrasing orders to ensure complete understanding for both customer and staff·… Show more · Excellent customer service to the public to ensure a welcoming and professional environment· Ensured client satisfaction· Proved conflict-resolution mastery maintaining compose and professionality· Time-management and multitasking, serving +60 customer at the same time · Communicated effortlessly in English and different languages (Italian, Spanish, French)· Clarification, summarising and paraphrasing orders to ensure complete understanding for both customer and staff· Implemented successfully different theories of risk management to ensure solutions and rapid and effective decisions· Built a trustworthy and reliable environment to allow for teamwork and service· Handling of point-of-sale systems, assigning patrons to tables, taking and entering orders, submitting orders and processing payments· Implementation of maths related tools to ease the management from tedious calculation· Management of the restaurants, consolidation of service and increase of table turns Show less

Aarhus, Middle Jutland, Denmark

Website rebranding and creation of a step-by-step guide for the renewal of their public activity

Venezia, Veneto, Italia

· Excellent customer service to the public to ensure a welcoming and professional environment· Ensured client satisfaction· Proved conflict-resolution mastery maintaining compose and professionality· Time-management and multitasking, serving +60 customer at the same time · Communicated effortlessly in English and different languages (Italian, Spanish, French)· Clarification, summarising and paraphrasing orders to ensure complete understanding for both customer and staff·… Show more · Excellent customer service to the public to ensure a welcoming and professional environment· Ensured client satisfaction· Proved conflict-resolution mastery maintaining compose and professionality· Time-management and multitasking, serving +60 customer at the same time · Communicated effortlessly in English and different languages (Italian, Spanish, French)· Clarification, summarising and paraphrasing orders to ensure complete understanding for both customer and staff· Built a trustworthy and reliable environment to allow for teamwork and service· Handling of point-of-sale systems, assigning patrons to tables, taking and entering orders, submitting orders and processing payments Show less

Venezia, Veneto, Italia

· Provided exceptional guest service and commended for enthusiasm, intense customer focus and dependability in performance evaluations· First point of contact both for tourists and students, providing administrative support and ensuring a positive atmosphere· Ensured the completion of duties of all the receptionists through daily communications and coordination· Organized and maintained files and records, updating those when necessary· Created and updated documents and… Show more · Provided exceptional guest service and commended for enthusiasm, intense customer focus and dependability in performance evaluations· First point of contact both for tourists and students, providing administrative support and ensuring a positive atmosphere· Ensured the completion of duties of all the receptionists through daily communications and coordination· Organized and maintained files and records, updating those when necessary· Created and updated documents and spreadsheets· Oversaw the sorting, distribution and solution of incoming mails· Interacted with different people each day from all over the world (tourists, managers, coworkers, students, etc) to represent the company in a positive way· Successfully employed multiple languages to ensure clear and direct communication· Managed, updated and maintained calendars and schedules to smooth company operations· Used and verified accuracy, completeness and legibility of accounting, reservations, and guest services records· Facilitated reservation procedures, including individual and groups reservations, room assignments, and cancellationsTrained and operated the specialized computer system designed for the daily operations of the Santa Fosca organization· Provided troubleshooting support to various guests, including informative or billing discrepancies· Reconciled individual cash draw and followed proper cash handling procedures to minimize accounting variations· Worked with a PBX and made error-free reservations for a full sized hostel consisting of +60 rooms · Maintained daily Front Desk operations, reviewed future room availability and used the information to maximize room availability· Served as Guest Relations Manager handling customer service issues, including night audit, accounting, inventory control, building maintenance, and office management· Generation of SoMe marketing materials and promotion on local newspapers and institutions Show less

Master'S Degree, European Studies

Activities and Societies: Final Thesis - European Neoliberal Hegemony: from the Great Financial Crisis to the COVID-19 Pandemic..

1° Ciclo - Laurea L, Philosophy, International And Economic Studies (Pise)

Activities and Societies: Final Thesis - From Nazarbayev to Tokayev. One year of political reshuffling Entirely taught in English, it.

High School Diploma