Matthew Don Email & Phone Number

Des Moines, Iowa, United States

• Works in collaboration with the SOC analysts to perform an in-depth analysis and triaging of alerts and suspected threat activities using computer and media forensics, malicious code analysis, and protocol analysis.• Review access controls within Active Directory and enforces the principle of least privilege, ensuring users have the minimum level of access necessary to perform their job functions.• Conduct comprehensive vulnerability assessments using Nexpose, identifying critical security gaps and prioritizing remediation efforts.• Implement patch management strategies through Ivanti ISEC, ensuring timely updates and minimizing security risks across the organization.• Image and configure new laptops for employees, ensuring a standardized and secure setup process across the organization.• Diagnose, install, and configure, and troubleshoot operating systems, software applications, and hardware components for both PCs, Macs and mobile devices.• Utilize ServiceNow platform to configure modules, workflows, and automation to enhance IT service delivery and streamline incidents and change management processes.• Implements and manages virtual desktop infrastructure (VDI) solutions using VMware Horizon and VMware vSphere, enhancing remote access and user mobility.

Des Moines, Iowa, United States

Des Moines, Iowa, United States

• Maintained the safety, security & discipline of juveniles who are under court custody.• Experience in data entry, use of Microsoft Office Suite, and facility-specific• Worked in a team environment managing juvenile offenders• Trained in crisis prevention and intervention, generational and gender• Provides day-to-day direct supervision to youth in 24-hour detention facility• Completed Safe Crisis Management Training to help with managing disruptive or aggressive behaviors by utilizing de-escalation techniques and physical interventions.• Aiding in the health, safety, and welfare of youth in compliance department policies and standards• Make critical and sound judgments and decisions during crisis or potentially dangerous situations• Conducts inspections, rounds, and drills which includes room checks and physical searches of youths.• Documents and informs the supervisor of problems or situations encountered and actions taken.

Des Moines, Iowa, United States

• Evaluates the needs of 30+ clients by conducting organized and thorough interviews to help them determine immediate and long-term goals.• Input and retrieve information regarding services provided to youth; compiles information and creates reports as requested. • Contacts parents, law enforcement and other social services representatives to share program information, coordinate services, and resolve problems. • Facilitate supportive and psychotherapy services and counseling to address the needs and safety of children aged 0-18.• Analyze and interpret information, documentation, and evidence associated with investigations. • Creates action and safety plans to assist in the improvement of clients' overall well-being• Prepares investigative material for administrative hearings, trials, and other legal proceedings.•Creates and updates Excel and Google Doc spreadsheets.• Presents evidence of all potential child safety violations to the courts for review.• Collaborates and cooperates with attorneys and Guardian ad Litems and provides testimony in hearings and other legal proceedings.

Certificate, Cyber Security

Associate Of Arts And Sciences - Aas, Cyber Security

Bachelor Of Applied Science (B.A.Sc.), Criminal Justice

Activities and Societies: Basketball team

Bachelor Of Applied Science (Basc), Criminal Justice

Associate Of Arts (A.A.), Graduated

Activities and Societies: Men’s basketball team