Matthew Powers Email & Phone Number

Dothan, AL, US

• Strategically gameplan and engage with customers, partners, and colleagues to ensure customers are satisfied with their solution and that all outstanding issues are resolved - quote renewal contracts as. Resulting in:o.

Atlanta, Georgia, United States

• Effectively renews and upsell/cross-sell SaaS and BaaS maintenance of strategic accounts for the DoD
• Successfully closed agreements in a timely mannero +99% on time /early closure rate QTR over QTRo Managed and booked multiple $100k+ government contracts (NIWC, DISA, US Navy Fleet Force)
• Engaged continuously with customers, partners (channel), and Veeam field/inside sales along with SE counterparts to fulfill sales objectives o Added 39 licenses to existing customer accounts in 2023o Achieve 160% of Q2.
• Provides timely proposals and quotes pursuant to the terms of customers (Technical End-uses, Contracting officers ((KO), etc.) via the channel and partner agreements; I.e. Follows government regulations in quoting.
• Competent in presenting to multiple contacts at one time (CIO, CTO, Systems Administrators, Engineers, etc.)
• Utilize Veeam CRM system (Salesforce.com) in handling inquiries related to quotes, pricing, co-terming, up-selling and renewal of contracts

Atlanta, Georgia, United States

• Effectively manages renewal of all contracts in assigned territory
• Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
• Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
• Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
• Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
• Positively interacts and collaborates with customers, Veeam partners, and Veeam associates

Fayette County

• Fayette County Parks & Recreation, Fayetteville, GA
• Developed athletic leagues, recreation programs, and special events for over 114,000 residents
• Allocated annual budget of $75,000 throughout 36 programs
• Hired, train, and manage team members and interns from a diverse set of cultures and backgrounds
• Recruited and retained program participants; increased participation 50% over a 3-years period
• Coordinated complex scheduling of multiple recreation facilities

Troy, Alabama

• Provided a seamless and safe guest experience that exceeded both customer and management expectations
• Developed and sustained excellent rapport with customers during the check-in process, throughout their stay, and upon departure
• Operated customer relationship management (CRM) software to book reservations, retrieve records, and maintain guests’ confidentiality and data security
• Trained new team members on hotel operations, policies, and procedures

Troy, Alabama

• Graduate Assistant (JAN. 2019 - JULY 2019)
• Responsible for managing men’s and women’s tennis matches
• Coordinate and facilitate Charles Henderson football and track & field events
• Assist in the operation of events including softball, baseball, and basketball
• Create and assign event operation roles for student assistants and staff
• Communicate with coaches about schedule and needs

Troy, Alabama

• Responsible for creating brochures, policies & procedures, and sponsorship contracts
• Communicate with committees about needs and signage placement at events
• Oversee and update daily requests from classmates and committees

Troy, Alabama

• Supervisor
• Managed and oversaw referees and scorekeepers
• Attended to needs of patrons and participating players
• Resolved issues concerning players, coaching disputes, and inclement weather
• Set-up / Cleaned-up of field equipment and suppliesScorekeeper Maintained scores and scorebooks for youth recreation games
• Actively managed both scorebook and scoreboard for tournaments

Troy, Alabama

• Prepare proper amounts of food for the day ahead
• Maintain workspace cleanliness for team and guests’ health safety
• Track all food waste and cooled chicken throughout the day
• Side tasks including the following: cleaning floors, filters, dishes, to maintain safety and health regulations
• Working with all team members to produce quality service and food at an efficient rate

Troy, Alabama

• Exceeded sales goals by creating campaigns that targeted previous annual ticket holders and skybox patrons
• Engaged in grassroots marketing programs to accomplish strategic sales growth objectives
• Delivered in-game promotional content to several thousand fans at each Troy athletics event

Disney's Animal Kingdom

• Displayed exceptional guest service for people of many different cultures, languages, and backgrounds
• Maintained great guest interactions while providing quick guest recovery
• Efficiently operated technical equipment for high-volume attractions
• Collaborated with leaders about hazards and issues such as inclement weather, guest related concerns, and attraction operation shutdowns