● Strategically gameplan and engage with customers, partners, and colleagues to ensure customers are satisfied with their solution and that all outstanding issues are resolved - quote renewal contracts as. Resulting in:o Increased YoY GRR 20% and ARR 8% on average since joining the teamo Increased on-time renewal rate by 10% YoYo Achieved GRR Hero status ($0 open, single digit close lost) for Q3 2024o 102% pipeline closure in Q3 2024

● Effectively renews and upsell/cross-sell SaaS and BaaS maintenance of strategic accounts for the DoD● Successfully closed agreements in a timely mannero +99% on time /early closure rate QTR over QTRo Managed and booked multiple $100k+ government contracts (NIWC, DISA, US Navy Fleet Force)● Engaged continuously with customers, partners (channel), and Veeam field/inside sales along with SE counterparts to fulfill sales objectives o Added 39 licenses to existing customer accounts in 2023o Achieve 160% of Q2 2024 quotao +31.9 GRR YoY (DoD)o +29.9 ARR YoY (DoD)● Provides timely proposals and quotes pursuant to the terms of customers (Technical End-uses, Contracting officers ((KO), etc.) via the channel and partner agreements; I.e. Follows government regulations in quoting RFQs/RFPs andprocurement procedures related to fulfilling orders via ESI BPA, CHESS, ITES, sole sourcing, etc.● Competent in presenting to multiple contacts at one time (CIO, CTO, Systems Administrators, Engineers, etc.)● Utilize Veeam CRM system (Salesforce.com) in handling inquiries related to quotes, pricing, co-terming, up-selling and renewal of contracts● Assist in training new hire via Buddy Program

• Effectively manages renewal of all contracts in assigned territory• Ensures customer success and goes above and beyond to ensure customer retention and satisfaction• Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements• Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements• Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts• Positively interacts and collaborates with customers, Veeam partners, and Veeam associates• Identifies and pursues maintenance reinstatement opportunities• Assists in negotiation of maintenance agreements• Accurately records all activities on customer/partner record in Veeam's on CRM system (SalesForce.com)• Achieves target quota - have successfully achieved in Q3 '22, Q4 '22, and expected for Q1 '23.• Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our emerging customer base•Cross-sell, upsell, and increase volume of licenses to generate additional revenue

Fayette County Parks & Recreation, Fayetteville, GA• Developed athletic leagues, recreation programs, and special events for over 114,000 residents• Allocated annual budget of $75,000 throughout 36 programs• Hired, train, and manage team members and interns from a diverse set of cultures and backgrounds• Recruited and retained program participants; increased participation 50% over a 3-years period• Coordinated complex scheduling of multiple recreation facilities

• Provided a seamless and safe guest experience that exceeded both customer and management expectations• Developed and sustained excellent rapport with customers during the check-in process, throughout their stay, and upon departure• Operated customer relationship management (CRM) software to book reservations, retrieve records, and maintain guests’ confidentiality and data security• Trained new team members on hotel operations, policies, and procedures

Graduate Assistant (JAN. 2019 - JULY 2019)• Responsible for managing men’s and women’s tennis matches• Coordinate and facilitate Charles Henderson football and track & field events• Assist in the operation of events including softball, baseball, and basketball• Create and assign event operation roles for student assistants and staff• Communicate with coaches about schedule and needs• Assist with pre-event setup and oversight of department sanctioned events • Set-up / Cleaned-up facilities for university athletics events• Resolved matters concerning game operation related affairs• Operated electronic replay systems and cameras for games as needed• Oversaw high school athletics events and state tournaments• Managed operational aspects of all athletics events from pre to post event • Ensured security of facilities via nightly lock-up

• Responsible for creating brochures, policies & procedures, and sponsorship contracts• Communicate with committees about needs and signage placement at events• Oversee and update daily requests from classmates and committees

Supervisor• Managed and oversaw referees and scorekeepers• Attended to needs of patrons and participating players• Resolved issues concerning players, coaching disputes, and inclement weather• Set-up / Cleaned-up of field equipment and suppliesScorekeeper Maintained scores and scorebooks for youth recreation games• Actively managed both scorebook and scoreboard for tournaments• Ensured proper game records and statistics for Dixie Youth League• Communicated incidents concerning games with supervisors and officials

• Prepare proper amounts of food for the day ahead• Maintain workspace cleanliness for team and guests’ health safety• Track all food waste and cooled chicken throughout the day• Side tasks including the following: cleaning floors, filters, dishes, to maintain safety and health regulations• Working with all team members to produce quality service and food at an efficient rate

• Exceeded sales goals by creating campaigns that targeted previous annual ticket holders and skybox patrons• Engaged in grassroots marketing programs to accomplish strategic sales growth objectives• Delivered in-game promotional content to several thousand fans at each Troy athletics event

• Displayed exceptional guest service for people of many different cultures, languages, and backgrounds• Maintained great guest interactions while providing quick guest recovery• Efficiently operated technical equipment for high-volume attractions• Collaborated with leaders about hazards and issues such as inclement weather, guest related concerns, and attraction operation shutdowns