Matthew Arnold Email & Phone Number

Fort Collins, Colorado Area

IT MANAGER, FRONT RANGE COMMUNITY COLLEGE, FORT COLLINS, COJuly 2019 – August 2022- Manage a team of student and full-time employees that provide endpoint computer support to faculty, staff, and students- Provide reliable, responsible, and ethical leadership working with a team or independently with minimal supervision- Provide technical expertise as the vendor point of contact providing recommendations for new hardware and software upgrades and purchases- Create and implement policies and procedures for desktop support including training requirements, device specifications, security policies and endpoint computing technical solutions working within existing organizational IT governance- Balance ethical and legal requirements when handling sensitive information- Collaborate closely with the help desk team to ensure tickets are assigned in a timely manner, that support is completed, and that solutions are reviewed for consistency and appropriateness- Hire, train, supervise and evaluate a team of student employees- Hire, manage, support, mentor and provide professional development guidance to a team of full-time technical staff

Fort Collins, Colorado Area

SENIOR SUPPORT ANALYST, FRONT RANGE COMMUNITY COLLEGE, FORT COLLINS, COOct 2015-July 2019- Effectively communicate with faculty and staff, users with wide variability of technological understanding, to provide outstanding customer support and service- Configure, image, and maintain Microsoft Windows and Apple macOS computers in a networked environment using automation tools including Microsoft Endpoint Configuration Manager- Configure, deploy, and maintain local and networked printers, scanners, and other computer peripherals- Assist users with configuration and use of Android and iOS devices for accessing college IT resources - Assist users with the configuration of email distribution lists, shared mailbox accounts, and room resource scheduling- Experience assisting users with accessing college print servers- Experience working with Active Directory configuration and group policies- Maintain and support classroom and conference room technologies - Trained new full-time technical staff and student employees as a senior technician

Fort Huachuca, Az

o Selected as the 2011 Instructor of the Year over 200 other candidateso Managed a cross functional group of 11 instructors to facilitate training of 70 students with a 90 percent pass rateo Authored six lesson plans, including performance measures, paths of instruction and evaluation strategieso Consistently recognized as a high performer and chosen for advanced leadership positions ahead of peers

Defense Language Institute, Monterey, Ca

o Managed a small team to track administrative and training data for 180 personnel

Various

• Deployed in support of Operation Iraqi Freedom, 2005-2006

Loveland, Co

• Provided information technology customer support on a variety of devices, software and equipment both in person and over the phone with several customer references and praise to supervisors.• Determined best information technology product or solution for customer based on described needs, capabilities and budget including computers, peripherals, and software.

Bachelor’S Degree, Computer And Information Systems Security/Information Assurance

Associate'S Degree, Intelligence Studies