Matthew Arnold Email & Phone Number

Fort Collins, Colorado Area

IT MANAGER, FRONT RANGE COMMUNITY COLLEGE, FORT COLLINS, COJuly 2019 – August 2022- Manage a team of student and full-time employees that provide endpoint computer support to faculty, staff, and students- Provide reliable, responsible, and ethical leadership working with a team or independently with minimal supervision- Provide technical expertise as the.

Fort Collins, Colorado Area

SENIOR SUPPORT ANALYST, FRONT RANGE COMMUNITY COLLEGE, FORT COLLINS, COOct 2015-July 2019- Effectively communicate with faculty and staff, users with wide variability of technological understanding, to provide outstanding customer support and service- Configure, image, and maintain Microsoft Windows and Apple macOS computers in a networked environment.

Fort Huachuca, AZ

o Selected as the 2011 Instructor of the Year over 200 other candidateso Managed a cross functional group of 11 instructors to facilitate training of 70 students with a 90 percent pass rateo Authored six lesson plans, including performance measures, paths of instruction and evaluation strategieso Consistently recognized as a high performer and chosen for.

Defense Language Institute, Monterey, CA

o Managed a small team to track administrative and training data for 180 personnel

Various

• Deployed in support of Operation Iraqi Freedom, 2005-2006

Loveland, CO

• Provided information technology customer support on a variety of devices, software and equipment both in person and over the phone with several customer references and praise to supervisors.
• Determined best information technology product or solution for customer based on described needs, capabilities and budget including computers, peripherals, and software.

Bachelor’S Degree, Computer And Information Systems Security/Information Assurance

Associate'S Degree, Intelligence Studies