Matthew B. Email & Phone Number

Milton Park, Didcot

Newbury

Leading and managing SAP system projects to deliver global solutions improving functionality, usability and productivity whilst managing end to end user acceptance testing, communicating and training the business• Functional management and co-ordination of all project specialism activities to deliver process improvement• Successful delivery and communication of employee facing projects:• Set up and managed global test teams in 10 countries• Business readiness activities• Implemented new ‘customer focused’ communications strategy to align end users with change• Delivered mandatory elearning development module for targeted audience of 18,000+ end users• Introduced team induction pack• Designed a team SharePoint site to define all Project Management processes, tools and templates

Newbury

Providing a second line support desk for SAP and finance queries to a global community of 30,000 users across Europe and Northern America. Delivering end user training for SAP Induction and Business Warehouse/ Intelligence (reporting) on a weekly basis to classrooms of up to 50 candidates• Defined training roadmap• Built training models and delivered to the business• Delivered training to large groups globally utilising face-to-face classroom training and webinars• Showed adaptability by refining my training style to ensure diversity based on audience requirements• Delivered against all KPI’s• Managed offshoring activity of 10 team roles to increase scope of support from 25,000 users to provide company-wide support• Proactively drove positive behaviour change and provided reports to Senior Management to show positive influence on KPI’s• Global travel to provide extensive support to end users• Introduced an effective VIP support desk for Executive Committee, CFO office and Chairman• Drove change as user experience authority for VIP community• Ambassador to the team for delivering excellence in customer service

Newbury

Accounts Assistant• Managing part of a purchase ledger• Processing supplier invoices for payment• Dealing with account queries both internally and externally• Meeting external vendors to build relationships• Managing statement reconciliations• Recovering debit balances• Processing and transmitting weekly payment runs• Managing expenses queries

Newbury

Responsible for the creation of training materials to migrate 25,000 users from a local ERP system to a global ERP system with specific focus on key business user community ensuring business readiness.• Designed training materials for training including Classroom elearning and quick guides• Hosted one on one training sessions with Executive Committee members• Delivered extensive classroom training sessions to 200 end users (up to 15 users per classroom)• Built elearning materials using UPerform software• Maintained existing training materials and amended where required to reflect new functionality• Responsible for post go-live hypercare support for VIP community

Hook, Hampshire

Accounts Payable Administrator• Processing supplier invoices• Managing a busy supplier email account• Taking supplier phone calls

Trainee Underwriter• Providing car insurance quotes to brokers• Processing adjustments to customer policies• General office administration tasks

Education record

Education record