Matthew Baldwin Email & Phone Number

Framingham, Massachusetts, United States

• Responsible for training Sciex field engineers on Mass Spectrometry, HPLC, Qualification and Software
• Installation, use and maintenance; teach acquired skills for troubleshooting and repairing effectively
• Design, manage and run training courses on site for customers, teaching how to operate, maintain and repair Mass Spectrometers and HPLC systems
• Develop hardware and software exercises for use in class, as well as develop online training materials.
• Develop new product training
• Triple-Quad/QTrap, Acoustic Ejection MS, Nano-LC, Medical Devices, Electronics, Service Technician Program, Software

Sydney, New South Wales, Australia

• Responsible for the service and installation of Mass Spectrometer instrumentation throughout Australia and New Zealand
• Operation training
• Repair of specialized equipment
• Install updates and upgrades for instruments, computers and software
• Qualification of mass spectrometers and low-flow LC
• Nanoflow/Microflow territory specialist for JAPAC

Sydney, New South Wales, Australia

• Lead a team of Field Service Engineers for the region
• Oversight to all service and installation of products by the team
• Responsible for the performance and development of the team
• Ensured successful service and installation of all Waters products within New South Wales (NSW)
• Dedicated Regional Service Engineer Specialist for all high-end instruments throughout Australia:
• Support to all engineers

Manchester Area, United Kingdom

• Systems test of Mass Spectrometers
• Planned to ensure effective running of the test area
• Authorized specifications and ensured the correct completion of logbooks
• Monitored the test area and assigned instruments for testing
• Meeting shipment dates while ensuring instrument quality
• Coordinating with the purchasing team to ensure availability of parts