Matthew Baldwin Email & Phone Number

Framingham, Massachusetts, United States

•Responsible for training Sciex field engineers on Mass Spectrometry, HPLC, Qualification and Software• Installation, use and maintenance; teach acquired skills for troubleshooting and repairing effectively• Design, manage and run training courses on site for customers, teaching how to operate, maintain and repair Mass Spectrometers and HPLC systems• Develop hardware and software exercises for use in class, as well as develop online training materials.• Develop new product training• Triple-Quad/QTrap, Acoustic Ejection MS, Nano-LC, Medical Devices, Electronics, Service Technician Program, Software• Upkeep training center instrumentation and laboratory• Develop curriculum in line with company portfolio and goals• Developed adaptable, virtual courses during COVID, including virtual reality model• Lead a team of specialists to create onboarding training for new hires

Sydney, New South Wales, Australia

Responsible for the service and installation of Mass Spectrometer instrumentation throughout Australia and New Zealand• Operation training• Repair of specialized equipment• Install updates and upgrades for instruments, computers and software• Qualification of mass spectrometers and low-flow LC• Nanoflow/Microflow territory specialist for JAPAC• Provide first-line support for engineers throughout Asia Pacific region.• Provide support for escalations throughout JAPAC region either via phone or in-person• Provide instrument training and continuous technical support for customers• Customer focused for continued business growth

Sydney, New South Wales, Australia

Lead a team of Field Service Engineers for the region• Oversight to all service and installation of products by the team• Responsible for the performance and development of the team• Ensured successful service and installation of all Waters products within New South Wales (NSW)• Dedicated Regional Service Engineer Specialist for all high-end instruments throughout Australia:• Support to all engineers• Q-ToF/Synapt and Nano-Acquity product specialist• Support for triple-quadrupole, magnetic sector, HPLC and UPLC products• Support for Masslynx software

Manchester Area, United Kingdom

Systems test of Mass Spectrometers• Planned to ensure effective running of the test area• Authorized specifications and ensured the correct completion of logbooks• Monitored the test area and assigned instruments for testing• Meeting shipment dates while ensuring instrument quality• Coordinating with the purchasing team to ensure availability of parts• Responsible for a team of Test and Installation engineers• Scheduling of engineers for global installations, demanding high level of leadership, organization and communication