•Leading the strategic development and execution of projects throughout the organization by identifying, analyzing and recommending changes and enhancements to existing processes, procedures and methods in accordance with the strategic goals of the organization•Implementing strategic initiatives as related to the organization such as a conversion to a virtual desktop environment, SharePoint intranet development and electronic workflow design and implementation•Developing and maintaining detailed process maps, business use cases, metrics and control plans and resource management as appropriate•Key individual in the creation and ongoing strategic efforts of the organization’s Project Management Office•Administrator to bank wide applications such as workflow, document management, cold report storage, telephone banking’s voice response unit, customer facing touchscreen experiences•Serves as the Bank’s day to day relationship contact responsible for developing and maintaining working relationships and accomplishing strategic initiatives and projects with process improvement vendors•During outages, incidents and business resumption efforts, assists as the coordinator between individuals, departments and vendors and the Technology Services Department to facilitate an organized and efficient process for resolving such matters•Recommends solutions to improve the Bank’s effectiveness and competitiveness.

•Developing and executing promotions and campaigns designed to increase brand equity and achieve sales objectives•Maximizing sales and profitability by focusing on key business initiatives such as marketing execution, inventory management, customer experience, and cash operations•Analyzing reports to identify customer trends and process improvement opportunities•Supervise hiring, training, staffing, and coaching of solution specialists•Collaborating with business partners to design and coordinate in store marketing events to increase sales traffic and brand awareness •Market liaison for process improvements and marketing initiatives•Primary contributor of a Six Sigma team that implemented a process change for a three million dollar business opportunity

-Assisted both new and existing customers with product sales and customer service-Designed a monthly display of featured products relevant to our customer base-Completed store opening and closing duties such as inventory management, cash management, and store appearance