Matthew Benoit Email & Phone Number

Hartford, Connecticut, United States

• Using Draiver, optimized logistical processes to ensure timely arrival of rental trucks at their corresponding reservation times in the Northeast Area.• Demonstrated adeptness in managing scheduling complexities and changes to guarantee seamless transportation services. • Manage daily rentals, report updates, and phone calls while ensuring effective completion of all daily tasks.• Comply with governmental and other transportation regulatory agencies by following policies and documenting transactions.• Managed over $1 million worth of fleet with crossover responsibilities in operations and service of vehicles.

Bethel, Connecticut, United States

Responsible for recovering stolen assets while keeping Penske legally compliant.

Milford, Connecticut, United States

• Manage weekly reports, meetings, and deadlines while keeping consistent oversight over my department.• Constantly adapt management methods to cater to the ever-changing pace/environment of my store.• Manage a team of over 30 employees, with a focus on personal and occupational growth, performance, and customer service.• Analyze store sales to identify areas of opportunity within the store.• Utilize Kronos to schedule 30+ employees in a way that caters to store traffic levels and manage payroll.• Established open and professional relationships with team members to achieve quick resolutions for various issues.

Danbury, Connecticut, United States

• Present different products to customers with verbal feedback to ensure accuracy of offers; focus on ever changing product line.• Effectively troubleshoot varying factors of uncertainty and answer questions with professionalism, confidence, and fact driven support. • Constantly adapt customer service techniques to best fit any customer with a focus on customer retention.

East Windsor, Ct

• Time management – Prioritizing rentals based on customer demands and ongoing asset scheduling • Customer service – “Say Yes” – Use product knowledge to provide the best solution for any residential or commercial need• Logistics – Manage daily operations of over $1 million worth of truck fleet• Multi-task – Manage rentals, report updates and phone calls while ensuring effective completion of all daily tasks

Enfield, Ct

Provide exceptional customer service in an ever-changing atmosphere with focus on product knowledge, customer care resolution, logic and reasoning, and sales goals. Develop relationships with customers and actively listen to uncover purchase needs to provide recommendations based on their requirements while achieving sales objectives. Negotiate pricing and delivery options. Follow up on leads regarding new and pre-owned vehicle availability.

Stafford Springs, Ct

Oversee daily retail operations. Ensure highest standards of customer service. Promoted to management within 3 months for my work ethic. Effectively managed 6-8 associates in the operation of a retail store with a focus on efficiency, customer satisfaction and generating sales and revenue.

Danbury, Ct

Providing 1st rate service to large and small parties including special events for prestigious guests. Strong capability of anticipating guests’ on demand needs and fulfilling them appropriately. Ability to maintain patience under stressful circumstances. Train new employees on basic banquet server techniques and process.