Highly motivated and customer-focused Restaurant and Bar Manager with 8 years of experience in delivering exceptional service, managing teams, and improving operational efficiency. Seeking to leverage strong interpersonal and problem-solving skills to transition into a career in IT.Customer Service Excellence: Consistently delivered top-tier customer service, ensuring high levels of customer satisfaction and loyalty. Resolved customer issues efficiently, maintaining a positive dining experience.Team Leadership: Managed a team of [number] staff, including hiring, training, scheduling, and performance evaluations. Fostered a collaborative and motivated team environment.Operational Management: Oversaw daily operations, including inventory management, vendor negotiations, and cost control. Implemented process improvements that increased efficiency and reduced costs.Event Coordination: Planned and executed events and promotions, increasing foot traffic and revenue. Coordinated with vendors and clients to ensure successful events.Financial Management: Managed budgets, tracked expenses, and analyzed financial reports to optimize profitability. Implemented cost-saving measures without compromising quality.
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It AnalystKean UniversityBloomfield, Nj, Us -
It AnalystKean University Dec 2024 - PresentUnion, New Jersey, United States -
Head BartenderHunt & Fish Club Jun 2022 - Dec 2024New York, New York, United States- Consistently delivered top-tier customer service, ensuring high levels of customer satisfaction and loyalty. Resolved customer issues efficiently, maintaining a positive dining experience.- Executed events and promotions, increasing foot traffic and revenue. - Coordinated with clients to ensure successful events. -
Assistant General Manager5 Napkin Burger Feb 2019 - Jan 2022Union Square- Promoted to Bar Manager in 2019 and to Assistant General Manager in 2020.- Assisted with data migration to the Toast POS platform, including button creation, pricing input, and printer routing.- Maintained and serviced all POS printers throughout the facility.- Addressed guest concerns and complaints by facilitating effective communication between patrons and the culinary team.- Increased bar sales by over 50% through targeted training and service enhancements.- Managed a team of 40+ staff members to ensure guest satisfaction and compliance with all NY State guidelines. -
Bar Manager5 Napkin Burger Jan 2018 - Feb 2019Union Square -
Multi Unit ManagerTribeca Taphouse/Barrel & Fare Aug 2016 - Jan 2018New York, New York- Managing front of house staff- Inventory recording- Staff scheduling - Ordering bar and beverage product- Create seasonal cocktail lists- Coordinate beverage and front of house needs with the special events coordinator.
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Multi Unit ManagerOtg Management Apr 2016 - Aug 2016Newark International Airport-Manage 3 high-volume restaurants averaging 200k per week. -Focus on bar management- Budget Management-Ordered all all non-alcoholic and alcoholic beverages for FOH and BOH-Train new hourly employees on steps of service-Inventory recording-Scheduled 90+ FOH employees weekly -
Head Bartender/Corporate TrainerMcloones Boathouse Oct 2013 - Apr 2016West Orange, New Jersey- Made weekly orders for all liquor, beer and wine for both FOH and BOH. - Recorded inventory, and created PAR levels for all wine and spirits.- Worked closely with BOH to create cocktails and seasonal menus.- Maintained relationships with liquor and beverage distributors.- Interview potential staff members.- Train all incoming staff regarding steps of service, wine/spirit pairings, and selling techniques.- Works closely with the General Manager to ensure the bar staff carried out proper steps of service, and discuss possible ways to increase sales.-Worked closely with the Banquet Manager to ensure all required spirits and wine would be purchased, and adequate amount of staff would be available for these events.
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Outpatient CounselorThe Lennard Clinic Apr 2013 - Apr 2014Newark, Nj- Maintained a caseload of 50 clients.- Scheduled and conducted hour long counseling sessions with entire caseload.-Created and maintained treatment plans for clients.- Worked with medical staff on site to both generate and assist clients meet treatment plan goals.- Created daily reports based on daily client meetings which were reported to the Dir of Medical Services.- Helped connect clients to local community outreach programs.
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BartenderLegal Sea Foods Mar 2008 - Sep 2013Short Hills, NjAttend to guest needs.Train new staff.Assist with weekly inventory reporting. -
Admissions RepresentativeBerkeley College Apr 2010 - Jul 2012Recruit new students.Maintain relationships with community leaders and schools.Present to large groups of students.
Matthew Clayton Education Details
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Psychology
Frequently Asked Questions about Matthew Clayton
What company does Matthew Clayton work for?
Matthew Clayton works for Kean University
What is Matthew Clayton's role at the current company?
Matthew Clayton's current role is IT Analyst.
What schools did Matthew Clayton attend?
Matthew Clayton attended Seton Hall University.
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Matthew Clayton
Dallas-Fort Worth Metroplex3aol.com, msn.com, crayon.com -
Matthew C.
Sales And Business Development, Wholesale And New Verticals At Infrastructure NetworksHouston, Tx -
Matthew C.
Ponte Vedra Beach, Fl2gmail.com, ey.com -
2bradley.edu, navistar.com
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