Matthew D. Email & Phone Number

Moses Lake, Wa, Us

Quincy, Washington, United States

 I have fixed, upgraded, and managed the existing network and systems for the property, as well as being the go-to guy for anything tech-related.  I've repaired or installed and maintained the current system of around 50 Mitel Cloud-based IP phones, 15-20 Windows XP to Windows 11 computers, Microsoft 365 / Azure SharePoint page, Active Directory, and mail domain. 50 networking devices across fiber, wireless access points, and cat5e cabling.  I've also installed new property management systems for the hotel, managed the Square business page, menu, and reporting for the restaurant, and later installed, configured and maintained a new Toast POS system for the restaurant.  Low voltage wiring projects have been some analog telephone work and speaker installation in common areas.  I have fielded questions from both guests and employees over their personal devices, recommendations for future purchases, and training them on the various systems on property and in their suitcases! Learned the Night Audit process, generating reports from multiple sources and delivering them to management. I taught myself the reservations programs, including complicated group management and guest rate features, then trained management and new employees on what I’d learned.Skills: ·Toast POS installation, configuration, maintenance and reporting ·Toast Managed and Self-Managed Network ·Ubiquiti Cloud and Ruckus Cloud Router Setup and Configuration ·TeamViewer ·Fiber Optic Networks ·Business Networking ·Wireless Networking ·Windows Server ·Office 365 Administration ·Windows ·Android ·iPhone ·Windows Phone ·Technical Support ·Remote Troubleshooting ·Remote Desktop ·Remote User Support ·Customer Service ·Troubleshooting ·Low Voltage Wiring ·WordPress ·Square POS installation, configuration, maintenance and reporting ·Google Chrome ·Google Drive ·Microsoft OneDrive ·SharePoint Administration ·Microsoft Azure ·Help Desk Support ·A + Certified

Rio Rancho, New Mexico, United States

■ Supervise a diverse team of officers, offering support, guidance, coaching and training.■ Help ensure schedule gaps are covered.■ Process and submit reports to management.■ Provide critical on-the-spot decision making with attention to client procedures, officer safety and the safety of all involved.■ Gather, review and file various reports from the different posts and submit them for management review.■ Patrolled client property, watching for and reporting safety hazards and IT or physical security concerns.■ Provided shift coverage for patrols, control center monitoring, and vehicle and person screening at gates.■ Performed detail-oriented multitasking, monitoring alarms, communicating with officers, and providing professional customer service experience.■ Composed and deliver professional and accurate verbal, written, and computer reports.■ Patrolled client property, watching for and reporting safety hazards and IT or physical security concerns.■ Enforced client data security policies by screening employees, vendors, and visitors for prohibited items using handheld and walk-through metal detectors.■ Provided shift coverage in addition to working the full-time graveyard shift.■ Performed detail-oriented multitasking, distributing badges and keys while monitoring alarms, communicating with officers, submitting reports, and providing a professional customer service experience.■ Compose and deliver professional and accurate verbal, written, and computer reports.■ Supervised a diverse team of security officers, ensuring client requirements were met, training completed, and officers’ needs were met.■ Worked with security and data center management to ensure the team was updated with procedures, regulations, and tasks. Provided feedback and recommendations to improve security/client relationships.