Matthew Daniel Email & Phone Number

Highland Village, Texas, United States

• Develop, implement, and review operational policies and procedures.
• Assist in completing weekly schedules according to payroll policies.
• Effectively managed departmental expenses to stay within the allocated budget.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.

Denton, Texas, United States

• Maintain store staff by recruiting, selecting, orienting, and training employees
• Assist creating schedules for each crew member and ensure that he or she is working accordingly.
• Support new crew members in understanding the system and handling POS or order-taking machines
• Oversee the work of crew members to ensure delivery of fast and efficient service to each customer.

Denton, Texas, United States

• Communicate new company information
• Manage a team of 10 – 20 call center agents
• Administrate bi- monthly performance reviews
• Keep track of attendance, daily statistics, PTO, and sick time
• Create a forecast describe metrics that each agent will need to focus on