Matthew Davis Email & Phone Number

Charlottesville, Virginia, United States

Grand Rapids, Michigan, United States

Manage day to day operations of two restaurants and the expansion of banquet program and services. Oversee staff of 35 across three venues, ensuring proper staffing levels to business demands to maintain service standards. Created and implemented cash controls to ensure proper accounting of daily cash intake.Adjusted and implemented inventory and ordering guidelines to maintain cost controls to budget and weekly revenue forecasting.

Grand Rapids, Michigan, United States

Manage the overall operation of 183 rooms full service property overseeing 50 employees across four departments. Working directly with department supervisors and staff to ensure understanding and execution of hotel procedures each day.Implemented procedures and policies for hiring and training staff for a successful return to higher business demand levels. Manage Hr functions including Payroll, on boarding and assisting staff with documents. Handle ordering of supplies as well as accounts payable processing to ensure property is stocked for business levels and accounts are in good status with vendors. Forecasted monthly revenue and expenses with in month adjustments to ensure monthly profit goals were actualized.Manage Accounts receivable to ensure timely payment from groups and corporate accounts.

Charlottesville, Virginia, United States

Managed daily operations to ensure guest satisfaction along with providing a positive and engaging environment for staff. Maintained cheese counter selection with an emphasis on staff education regarding selection to promote engagement leading to comfort hand selling to customers. Collaborated with Front and Back of House managers to ensure performance and financial goals were met through the selection of products to creation of different menu offerings and promotions.

Charlottesville, Virginia, United States

Implemented policy and procedure regarding the opening and operation of food outlets for the new build hotel. Assisted in the creation of the coffee program and opening of breakfast service for the Pink Grouse. Oversaw opening operations for food outlets to ensure proper service and success for the day. Assisted in creation of reopening policies and procedures with focus on personalized service while maintaining health and safety initiatives.

Charlottesville, Virginia, United States

Implemented policy and procedure changes in housekeeping, guest services, and food & beverage departments to ensure improved guest satisfaction and business operation effectiveness. Ranked top in brand for guest satisfaction while increasing room occupancy and availability. Implemented inventory system for kitchen and bar to improve effectiveness and accuracy of ordering.

Charlottesville, Virginia, United States

Increased staff from 14 to 26 through effective recruitment and retention techniques. Ensured proper onboarding and training to create a staff that could operate multiple positions during high volume operational periods. Retrained staff to ensure standards were met while increasing customer satisfaction scores from 26% at the time of hire to current of 86%. Created and executed property inventory and purchasing program to reduce items out of stock for operation of the property, reducing time frame from multi-week to single day with a product out of stock.

Charlottesville, Virginia, United States

Recruited and trained ten staff members to operate the Bistro food concept. Cross trained staff to improve guest satisfaction across all departments during high volume periods. Implemented room maintenance tracking and guest notification system increasing property scores while reducing guest issues 75% through ensuring quick resolution and direct customer follow up. Led efforts through interaction with administration and coaches to recruit additional College sports team bookings resulting in the University of Miami choosing the property for all bookings in area.

Spartanburg, South Carolina, United States

Recruited and trained area supervisors ensuring each hire was setup with knowledge and understanding of role to ensure corporate standards were followed. Trained staff in understanding of each roles of department under supervision for additional training and support opportunity. Conducted Quarterly Assurance mock audits each month to address previous service shortfalls resulting in audit scores increasing from failing to passing.