• Configured, installed, and troubleshooted network equipment to ensure smooth I.T infrastructure operations• Upgraded, repaired, and maintained computer networks to ensure high availability and reliability.• Offered technology training and activities in-group and private settings, empowering individuals and teams to improve their technical skills• Deployed and patched software to all managed devices, ensuring that they are up-to-date and secure.• Developed scripts for kiosks to reduce data entry time and increase entry availability, improving productivity and efficiency• Conducted risk assessment for HIPAA compliance, identifying and mitigating potential security risks to protect sensitive healthcare data• Implemented security measures based on organizational policy, ensuring that data and networks were protected against unauthorized access and attacks• Monitored and maintained storage, cloud, and physical infrastructure, ensuring that they were operating optimally and efficiently• Developed company procedures and policies, establishing best practices and guidelines for all technical operations

• Delegated Help Desk requests to staff, ensuring that they were completed thoroughly and in a timely manner• Created and managed assets within Active Directory, providing access to network resources upon request approval• Facilitated the creation of end-user accounts and mailboxes, streamlining the onboarding process• Developed procedures, policies, and standards for end-users and Help Desk staff, ensuring consistency and efficiency• Conducted Information Security training to end-users, increasing awareness and promoting safe computing practices

• Performed remote and in-person troubleshooting using diagnostic techniques, quickly identifying and resolving issues for users• Provided exceptional customer service to users, going above and beyond to ensure their needs were met and following up to ensure satisfaction• Installed, configured, repaired, and maintained end-user hardware and software, ensuring that systems were running at peak performance• Conducted in-depth analysis to identify and resolve complex technical issues, minimizing downtime and increasing productivity• Documented troubleshooting procedures and provided training to users, empowering them to resolve common issues independently