Matthew Smith Email & Phone Number

Wilmslow, England, United Kingdom

My role as a Case Officer goes beyond resolving data protection complaints. I meticulously personalise responses to each case, focusing on value and vulnerability to enhance the overall customer service experience. As a specific point of contact for a high-priority organisation, I lead a team of colleagues acting as a mentor and coach to improve overall organisational data protection compliance. Moreover, my engagement extends to strategic initiatives, utilising communication and design skills to craft and implement infographics, ensuring maximum engagement with senior stakeholders and effective conveyance of departmental messages.

Wilmslow, England, United Kingdom

As a dedicated board member, I advocate passionately for the organisation's mission and growth. My responsibilities include providing strategic leadership and ensuring compliance with legal and ethical standards. Through collaborative efforts, I strategically prioritise organisational goals where my expertise in marketing and policy significantly contributes to our success. Recognising the importance of proactively understanding the organisation's finances, I facilitate informed decision-making, efficient resource allocation, and risk mitigation, all of which are critical for the organisation's success and long-term sustainability.

Wilmslow, England, United Kingdom

I led the redesign of the theatre's branding, achieving brand uniformity across all communication channels, resulting in significant audience growth and engagement. I increased social media engagement tenfold by utilizing scheduling software and designing captivating graphics. I also designed impactful publicity campaigns, crafted targeted press releases for diverse media outlets, and created compelling print materials such as brochures, banners, and leaflets. In collaboration with external stakeholders, I enhanced the theatre group's visibility and regularly updated internal stakeholders on publicity projects. As a committee member, I excelled at contributing innovative ideas and led public relations efforts, including email and social media management.

I successfully ran a recruitment campaign during the pandemic, appointing highly motivated employees to ensure staff retention. I trained employees to deliver exceptional customer service and adhere to top-bar standards, resulting in highly proficient teams. Additionally, I contributed to ongoing business enhancements and coordinated guest relations to increase satisfaction. My efforts in positive customer service and active community engagement achieved brand loyalty. Furthermore, I led the pricing of products to ensure higher profit returns while maintaining customer satisfaction.

Wilmslow, England, United Kingdom

During my time in this role, I provided personalised one-to-one support, educational guidance, and youth mentoring. I also contributed to administrative tasks and developed various engaging lessons. A highlight of my experience was leading a session aimed at combating loneliness, where I used strategies from Guy Winch and creative drama exercises to enhance social skills. This session was highly successful, leading to the creation of new projects and lessons incorporating drama exercises.During the COVID-19 lockdown, I effectively implemented remote learning methods, maintained strong professional relationships, and collaborated with stakeholders to comprehensively support young people. It was incredibly rewarding to empower these individuals to regain their confidence and reengage with mainstream education.

Wilmslow

I gained valuable experience in youth work, focusing specifically on enhancing young people's mental health. My approach involved fostering resilience and establishing healthy boundaries as essential to the young people's development. My commitment to understanding young people's educational needs led to the creation of tailored projects developed through feedback from young people. Projects included one-to-one tutoring sessions, reading engagement activities, and more. I actively taught soft skills and provided mentorship to support growth.Additionally, I had the opportunity to collaborate with a dedicated team of volunteers, which was a truly rewarding experience. This collaboration not only enriched the projects but also led to the formation of meaningful friendships along the way.

Wilmslow, England, United Kingdom

Wilmslow, England, United Kingdom

Bachelor Of Education - Bed, Education, 2:1

Theatre Studies A-Level, C

Imedia Btec, Distinction

Media Studies A-Level, C